- Part-Time
- Temporary
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Raffles Jakarta, Jakarta, Indonesia
__jobinformationwidget.freetext.ExternalReference__
REF49703D
Residential Concierge
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.
At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.
At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.
Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.
At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.
By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.
The Residential Concierge provides exceptional personalized service and enhancing the overall resident experience. As the face of the property, the Residential Concierge plays a crucial role in creating a welcoming and luxurious atmosphere for residents. They are responsible for anticipating and fulfilling residents' needs and preferences, coordinating various services and amenities, and ensuring a seamless and memorable stay. The Residential Concierge acts as a trusted advisor and resource, offering recommendations for local attractions, dining, and entertainment options. By delivering unparalleled customer service and attending to every detail, the Residential Concierge aims to exceed residents' expectations and contribute to the prestigious reputation of the residences.
- Education: A high school diploma or equivalent is typically required. Additional certifications or training in hospitality, customer service, or related fields can be beneficial.
- Experience: Previous experience in a customer service-oriented role is usually preferred. Experience in the hospitality industry, residences, or high-end hotels is highly valued. Demonstrated experience in handling guest requests, providing personalized service, and resolving issues effectively is essential.
- Professionalism and Poise: The Residential Concierge represents the residence, so a polished and professional appearance is important. Poise, tact, and the ability to handle challenging situations with grace and composure are essential.
- Knowledge of the Area: Familiarity with the local area, including knowledge of nearby attractions, restaurants, transportation options, and services, is valuable. This enables the concierge to provide recommendations, arrange reservations, and assist residents in exploring the surroundings.
- Communication and Interpersonal Skills: Excellent communication skills, both verbal and written, are vital for interacting with residents, guests, and colleagues from diverse backgrounds. The ability to build rapport, actively listen, and provide personalized service is crucial.
- Flexibility and Availability: The residences operate 24/7, requiring the Residential Concierge to work flexible schedules, including evenings, weekends, and holidays. Availability to meet the needs of residents and accommodate varying shift requirements is necessary.
- Confidentiality and Trustworthiness: Given the nature of the role, maintaining confidentiality and respecting residents' privacy is of utmost importance. The Residential Concierge must handle sensitive information with discretion and uphold a high level of trust.
- Problem-Solving Abilities: The ability to think quickly on one's feet, anticipate residents' needs, and proactively resolve issues is critical. Strong problem-solving skills, resourcefulness, and the ability to make sound decisions in a fast-paced environment are highly valued.
- Customer Service Orientation: A genuine passion for delivering exceptional customer service is paramount. A strong focus on providing personalized experiences, anticipating residents' preferences, and going above and beyond to exceed expectations is key to success in this role.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Novotel Mumbai International Airport, Mumbai, India
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Mumbai
Job Category
Rooms
Description
We are seeking a dedicated and customer-focused Guest Service Associate - Housekeeping to join our team in Mumbai, India. In this role, you will be responsible for maintaining the highest standards of
Reference
b1bd1e7c-3283-427f-9628-899e0afbb3ec
Expiry Date
01/01/0001
Salary
Location
NOVOTEL NICE ARÉNAS AÉROPORT, NICE
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Nice
Job Category
Rooms
Description
Mission(s) générale(s) - Raison d'être : · Garant du bon déroulement du séjour du client. Il intervient de la constitution du dossier client jusqu'au règlement des prestations. Principales Respon
Reference
QWKXX012
Expiry Date
01/01/0001
Salary
Location
Novotel Medellin El Tesoro, Medellín, Colombia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Medellín
Job Category
Rooms
Description
Como Supervisor de Habitaciones, demostrará la esencia de crear un viaje excepcional para el huésped. Usted se compromete a cuidar de los huéspedes desde el momento en que llegan hasta su partida.Lo q
Reference
e2d48378-df98-4dd3-b36d-4ea926bd37d1
Expiry Date
01/01/0001
Salary
Location
IBIS CANNES PLAGE LA BOCCA, LA BOCCA
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Temporary
Locations
France
Job Category
Rooms
Description
Accueillir les clients à leur arrivée avec courtoisie et professionnalisme Effectuer les enregistrements (check-in) et départs (check-out) Répondre aux demandes des clients (informations touristique
Reference
MAEWW153
Expiry Date
01/01/0001
Salary
Location
IBIS CANNES PLAGE LA BOCCA, LA BOCCA
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Temporary
Locations
France
Job Category
Rooms
Description
Nous recherchons pour notre hôtel Ibis Cannes Plage La Bocca une Femme/Valet de chambre F/H/X, à partir du 01/05/2025. Rejoignez un esprit d’équipe et un hôtel ouvert sur le monde ! Quelle que soit
Reference
ZYKOO152
Expiry Date
01/01/0001
Salary
Location
Pullman Sao Paulo Vila Olimpia, São Paulo, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Assegurar a qualidade da experiência da hospedagem, antes, durante e depois da estada do cliente, de forma personalizada, contribuindo para sua fidelização.Dar ao hóspede a escolha entre a independênc
Reference
ac7cc0c0-4917-4551-908d-a028e70a44d4
Expiry Date
01/01/0001
Salary
Location
Fairmont Empress, Victoria, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Victoria
Job Category
Rooms
Description
What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues Exclusive Employee and Friends & Family
Reference
792e5a58-1bd9-4f0d-9b92-f83d626a7f24
Expiry Date
01/01/0001
Salary
Location
IBIS CAEN PORTE DE BRETAGNE, Bretteville-sur-Odon, Calvados
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Temporary
Locations
France
Job Category
Rooms
Description
Vous serez en charge du bon déroulement du séjour de nos clients de leur arrivée à leur départ, en veillant à leur satisfaction. Vous effectuerez les missions de la réception: check in, check out, fa
Reference
PGXBY714
Expiry Date
01/01/0001
Salary
Location
ibis Douala, Douala
Experience Level
Associate
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Job Category
Rooms
Description
Equipier Etages (H/F) Créez l'expérience avant même que le client arrive. En tant qu'Equipier Etages (H/F), votre sens de l'organisation permettra à l'équipe Service d'Etages de garantir que les cham
Reference
81973be4-b2ab-4737-9de4-a391c31364e2
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai Jumeirah Beach, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Oversee the Concierge operations, including the bell desk and doormen, ensuring that the hotel standards and procedures are fully known and followed.Ensure appropriate stock level for the smooth run o
Reference
a86788f4-776c-4435-9b69-5e8b8e5696d6
Expiry Date
01/01/0001