- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
ibis budget Campbelltown, Campbelltown, Australia
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REF72674P
Resident Assistant Manager
Region
MEA SPAC
Ibis budget Campbelltown is looking for a natural born leader to assist the General Manager with the everyday running of the hotel operation. The ideal candidate for the role is someone who thrives in a fast-paced environment, is not afraid to be hands-on, ambitious, motivated, and has had previous experience in a Front Desk or management role.
Conveniently located near the Hume Highway, less than an hour from Sydney CBD, our 72-room property offers easy access to Sydney’s West, the Southern Highlands, and major transport links including Leumeah train station.
Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:
- Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
- Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
- Review and implement Procedures
- Communicate with Hotel Manager on all matters regarding guest services & hotel operations.
- Supervise shift handover procedures.
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
Please note this role requires you to live on site 4-5 nights on call with accommodation and utilities included.
- Experience in an Assistant Manager role or similar role.
- Excellent customer service skills and enjoy creating memorable moments for guests
- Able to thrive in a dynamic and fast paced environment
- Strong analytical and problem-solving skills
- Strong operational leadership with a business mindset
- Experience in Opera PMS/Opera Cloud desirable
What is in it for you:
- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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