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  1. Full-Time
  2. Permanent
  3. SO/
  4. Food & Beverage

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SO/ Uptown Dubai, Dubai, United Arab Emirates

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REF90637D

Residences Lounge Assistant

Region

Luxury & Lifestyle


Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.


Job Description

We are seeking a friendly and professional Residences Lounge Assistant to join our team in Dubai, United Arab Emirates. As a Residences Lounge Assistant, you will play a crucial role in ensuring our residents and guests have an exceptional experience in our exclusive lounge area. Your warm personality and commitment to outstanding service will contribute to creating a welcoming and comfortable environment for all visitors.

  • Greet and welcome residents and guests to the lounge area with a friendly and professional demeanour
  • Assist guests with inquiries, requests, and reservations for lounge services
  • Maintain the cleanliness and organization of the lounge area, ensuring it meets high standards of hygiene and presentation
  • Prepare and serve light refreshments, beverages, and snacks as required
  • Monitor and replenish lounge supplies and amenities
  • Coordinate with other departments to fulfil guest requests and resolve any issues promptly
  • Ensure compliance with health and safety regulations
  • Assist in organizing and setting up for special events or gatherings in the lounge area
  • Provide information about local attractions, dining options, and services to guests
  • Maintain accurate records of guest interactions, requests, and feedback

Qualifications

  • Excellent communication skills in English; knowledge of additional languages is a plus
  • Strong customer service orientation with a friendly and approachable demeanour
  • Attention to detail and ability to maintain a clean and organized work environment
  • Effective time management skills and ability to multitask in a fast-paced setting
  • Basic computer skills for managing reservations and guest records
  • Knowledge of hospitality industry standards and best practices
  • Previous experience in hospitality or customer service roles preferred
  • High school diploma or equivalent required
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Ability to stand for extended periods and lift up to 25 pounds
  • Professional appearance and adherence to grooming standards

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US