Reservations Supervisor

Situated in the vibrant heart of the Cultural Precinct near the beautiful South Bank Parklands, Novotel Brisbane South Bank places you, and our guests, just moments away from premier destinations such as the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery.

Since welcoming our first guests in 2018, we've been dedicated to delivering exceptional, award-winning service and accommodation for both business and leisure travelers. Our ethos, "Hospitality is a work of Heart," drives us to create a warm and welcoming environment, ensuring our guests and team members feel valued and cared for.

At Novotel Brisbane South Bank, you'll have the chance to enhance your skills and elevate your career while helping to create memorable experiences for our guests.

Our reservations function is combined within the Front Office Department, and as Reservations Supervisor you will collaborate with the Front Office All-Rounders to provide seamless and satisfying guest experience. You will be a natural leader and, in the absence of the Reservations Assistant Manager, take authority of the reservations system and provide support to the rest of the Front Office Team. 

In this role you will also be expected to identify and create opportunities for increased revenue, and will be motivated to achieve key financial targets. You will be responsible for ensuring all reservations in the PMS system are up to date and accurate, and will work closely with the Front Office team to ensure details related to new and repeat guests is communicated prior to arrivals.

Our ideal candidate has exceptional attention to detail and is able to manage competing priorities while seizing opportunities to identify opportunities to create memorable guest experiences. You will draw on your pervious reservations experience to coach your peers, and collaborate with the Assistant Reservations Manager to find areas of optimisation that create opportunities for increased revenue. 

Candidates must hold current valid working rights to work in Australia. Employer sponsorship will not be provided for this job role. 

What is in it for you?

• Join an award-winning team that thinks outside the box!
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Learn Your Way Academie
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Our commitment to Diversity & Inclusion:
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Discover the life that awaits you at Accor, visit  https://careers.accor.com/