Reservations Supervisor

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Working as an integral member of our Reservations team, you will be a center point of contact for our guests before they arrive at our hotel.

Starting Pay Rate: $24.55

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $27.60 per hour.

Job Duties Include:

• To monitor and balance inventory to maximize revenues.
• Manage Online Travel Agency Sites
• Assist with building and managing rate and package codes, including operational flows, communicating offers to the hotel community, and testing for deficiencies
• Responsible for weekly and monthly reports as assigned
• To handle overflow of Tour reservations, with knowledge of Key Accounts and their contracts
• Entering rooming list and reservations as required
• Full knowledge and ability to promote internal outlets
• Maintain accurate records of all guest and employee requests
• Provides leadership, motivation, direction, training and support to the Reservations Sales Agents

• Previous Reservations and/or Front Office experience is required
• Previous Supervisory experience is an asset
• Excellent knowledge of Property Manager, Windows, MS Office, Word, and Excel an asset
• Post secondary education in Hotel Management an asset

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: At Fairmont Chateau Whistler, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cwr.careers@fairmont.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living at the Fairmont Chateau Whistler please visit Fairmont Chateau Whistler Careers (whistler-jobs.ca)