Reservations Sales Agent

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable and impactful experiences for our customers, for our colleagues and for the planet.

ibis Adelaide opened in mid-2014, making a significant wave in the market as an unique economy product with strong aesthetic appeal and an understanding of the needs of the guest. We pride ourselves on consistently smashing guest and employee engagement targets and sustaining our strong and stable team to ensure we are future focused and continue kicking goals.

Hospitality is a work of heart,​
Join us and become a Heartist®.

What is the opportunity?

This is a unique opportunity for an future leader ready to take a new challenge. Reporting to the Front Office Manager, and working closely with the C&E Coordinator, you will play a pivotal role and deliver flawless customer service at every part of their journey. You will be responsible for supporting the reservations team in end to end process of FIT and Conference & Events Groups bookings. 

Responsibilities include:

• Handle incoming reservation inquires via phone, email and online channels
• Assist guests in selecting appropriate accommodations based on their needs and preferences 
• Process reservations accurately and efficiently in our reservations system
• Provide information about the hotel facilities, services, and policies to guests
• Handle special requests and accommodate guest preferences whenever possible
• Maintain up-to-date knowledge of room availability, rates, and promotions
• Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise

An experienced and confident Hotel Front Office or Reservations professional with a proven record of accuracy while processing high volume of data.  You will have an excellent understanding of Reservations processes, the ability to think creatively and be a proactive self-starter.

In addition, you will have:

• working experience in a similar role (front office / reservations within premium segment in hotels is preferred)
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities 
• Ability to multitask and work effectively in a fast-paced environment
• Proficiency in computer systems and reservation software
• a proven record of accurate reporting, while working within time constrains
• Ability to work full time (mostly Monday - Friday, however some weekend work may be required from time to time)
• knowledge of the Adelaide market is advantageous
• experience working with Opera Cloud and Resaweb is preferred

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Laundered uniform

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS