Reservations Agent

Come and join our team at Pullman Cairns International. The Pullman legacy embodies the spirit of boundless innovation, brilliances and limitless possibilities. Redefined hospitality by seeing the familiar differently! We are who we serve, we hire for personality, train for the skill. We help you grow and learn, so that work brings purpose to your life. By joining the team, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

WE SEEK OPPORTUNITIES I WE CONNECT WITH MEANING I WE MAKE AN IMPACT

Our Service spirit, call to action that brings us together with a shared purpose, we believe that true progress is collective. We embrace a shared responsibility to shape a positive and inclusive future for all. We hire for personality and train for skill.

Our esteemed hotel is centrally located in Cairns City. Our property features 324 elegantly appointed rooms, 18 versatile meeting spaces, Coco’s Kitchen and Bar, as well as in-room dining services. We are now seeking a guest-focused and results-driven Reservation Sales Agent to drive revenue and provide an exceptional first impression, ensuring an outstanding experience for every guest.

Delivering a 5-star experience every step of the way

We are on the lookout for a motivated Reservation Sales Agent to help drive hotel performance and ensure every guest has a memorable experience. In this role, you’ll combine your sales expertise with your ability to provide exceptional service, maximizing both occupancy and rates while making guests feel valued and cared for.

Key Responsibilities:

• Drive revenue by upselling and cross-selling to enhance guest experiences and optimize hotel performance.
• Answer phone calls and emails with professionalism, providing personalised and efficient service.
• Accurately input guest reservations and information with attention to detail.
• Address guest concerns with professionalism and courtesy, ensuring a positive resolution.
• Regularly monitor rates and promotions to ensure maximum sales opportunities.

Join us and be part of a team that values innovation, service excellence, and the opportunity to make a real impact!

We are looking for candidates who are passionate about growth and development, and who are committed to making a meaningful impact within our team. If you're driven to elevate the guest experience and contribute to the success of a premier 5-star hotel, we want to hear from you.

• 1-2 years of experience in a Front Office or Reservations role
• Proficiency in Microsoft Office; experience with Opera Cloud is a plus
• Strong service orientation with exceptional attention to detail
• Ability to work independently, take initiative, and excel in a fast-paced environment
• Excellent verbal and written communication skills
• Flexibility to work various shifts, including weekends and public holidays

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.