Reservations Manager

We are the Auckland Airport Precinct, Pullman, Novotel and ibis Budget Auckland Airport.  Three stunning properties on the doorstep of the airport terminals.  Our beautiful restaurants, THIRTEEN50 at Novotel and the elegant Te Kaahu at Pullman, welcomes guests every day from all corners of the globe - that's right, day in and day out we are our guests' first and last impression of Aotearoa New Zealand.

Join the dynamic team at the Auckland Airport Precinct and soar to new heights as our Reservations Manager!  Are you a reservations superstar with a keen eye for detail and ready to lead, inspire and drive growth in a fast-paced hospitality setting? This is your chance to elevate your career while shaping exceptional experiences in the heart of Auckland's bustling Airport Precinct.

If you are a go-getter, people person, with the drive to deliver excellence and results, this role is for you!!

• Responsible for planning and coordinating all reservations activities whilst ensuring a maximum revenue is achieved and high occupancy is maintained for the Auckland Airport precinct hotels.
• Supervision, support and training of the reservations team members to ensure standards and procedures are observed to provide a consistent, high level of service for all guests.
• Prepare yearly forecasts of occupancy and revenue in conjunction with the precinct leadership team. 

• Previous experience in a leadership role in reservations.
• Qualification in Hospitality or Tourism Management or equivalent.
• Excellent analytical and sales skills
• Positive energy, eye for attention to detail and strong drive for results. 

Access to the suite of Accor's Heartist Benefits:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Meals on shift & free parking
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.