- Full-Time
- Permanent
- Sales & Marketing
- ACCOR
__jobinformationwidget.freetext.LocationText__
, AlUla, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF54699D
Reservations Manager
Region
PM&E
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
- Supervises and practices in activities of Reservation Supervisor / and Clerk engaged in receiving, processing and confirming guestroom reservations and in maintaining guest history cards.
- Establishes a working procedure to cope with the revisions, cancellations and information calls processed.
- Accomplishes and maintains the following reports:
- an accurate daily and monthly record and count of reservations confirmed, room reserved, and rooms available for sale to determine under or overbooking and keeps Front Office Manager informed on occupancy situations;
- monthly credit cards space bank report
- preliminary, monthly and weekly forecasts of occupancy for the final approval of the Front Office Manager;
- monthly and annual statistical reports on all relevant occupancy information, classification of bookings and sources of business;
- Prepares weekly list of expected VIP’s with adequate information on each and sends these out to the department heads.
- Approves credit standing in the travel agent voucher index file
- Updates monthly the travel agent index file by watching out for announcements from credit department, sales dept., etc.
- Answers verbal or written inquiries regarding rate confirmation, tour operators’ commission, sightseeing tours, transfers, car rental, hotel facilities, etc.
- Explains hotel policies to guests and acts in accordance with these policies in settling problems that may arise in relation to reservations
- Sees to it that reservation slips have been filled up correctly; informs FOM an HK of VIP and special arrangement reservations.
- Promotes and maintains good public relations with travel agents, airline companies and commercial organizations and solicits business for the hotel.
- Coordinates with credit manager and accounting department refunding or cancellation of reservations with deposit.
- Initiates requests for fruits, flowers and other amenities for incoming VIP’s and other guests.
- Supervises maintenance and use fax machine.
- Performs other duties as may be assigned.
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Sofitel London St James Hotel, London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
London
Job Category
Sales & Marketing
Description
Position Summary: The Event Planning Executive is responsible for the 360-degree planning and flawless execution of events, ensuring a smooth client journey from the moment the sales team confirms th
Reference
c3b7ab61-2995-44d7-9a37-f6977e8dbbc3
Expiry Date
01/01/0001
Salary
Location
Barcelona, Spain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Barcelona
Job Category
Sales & Marketing
Description
Your mission will be to serve as the connection between Accor and our guests through: Responding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist). Eve
Reference
effc3ffc-bdef-4fa3-89a2-86c03fc955ec
Expiry Date
01/01/0001
Salary
Location
Barcelona, Spain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Barcelona
Job Category
Sales & Marketing
Description
Your mission will be to serve as the connection between Accor and our guests through: Responding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist). Eve
Reference
7b9db57e-03fb-43bb-9b19-4d63595ec56f
Expiry Date
01/01/0001
Salary
Location
Hôtel Mercure Paris Gare de Lyon TGV, Paris, France
Experience Level
Student
Job Schedule
Full-Time
Brands
MERCURE
Job type
Internship
Locations
Paris
Job Category
Sales & Marketing
Description
Tes missions si tu l'acceptes 💼: Commercial :Préparation des fiches de fonctionAccueil et gestion des clients séminaires & groupesFacturation sur notre logiciel Bizzon Suivi et envoi des factures cl
Reference
208d050d-d660-44c3-babf-42d417066127
Expiry Date
01/01/0001
Salary
Location
Mercure Florianópolis, Florianópolis, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Brazil
Job Category
Sales & Marketing
Description
Auxiliar no procedimento de venda de apartamentos e demais serviços do hotel, fazer o fechamento das reservas, em consonância com os procedimentos estabelecidos e políticas da marca, visando a máxima
Reference
6be7977a-74b7-4584-9eea-5dff44f05bb0
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Waad Al Shamal, Turaif, Saudi Arabia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Turaif
Job Category
Sales & Marketing
Description
Maintain complete knowledge of the following (to include but not limited to):All hotel features / services, hours of operationHotel function space, entertainment options, menus and floral decoration o
Reference
d96ff73f-d6d3-4718-a370-260b96dfbe93
Expiry Date
01/01/0001
Salary
Location
Novotel Paris Les Halles, Paris, France
Experience Level
Director
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Paris
Job Category
Sales & Marketing
Description
Vous êtes en recherche d'un défi exaltant dans un cadre dynamique et prestigieux ?Vous avez un gout prononcé pour le terrain et la chasse de nouveaux clients ?Vous avez de l’entregent et êtes doté(e)
Reference
73faf5d6-f2d9-46c9-9050-17128be318fb
Expiry Date
01/01/0001
Salary
Location
Mercure Florianópolis, Florianópolis, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Brazil
Job Category
Sales & Marketing
Description
Coordenar a disponibilidade de apartamentos e tarifas, bem como supervisionar as reservas individuais e de grupos, visando a máxima ocupação do hotel, conferindo relatórios de auditoria.Responder pelo
Reference
295d508b-23c2-4036-a770-6497d99cd571
Expiry Date
01/01/0001
Salary
Location
Novotel Paris Vaugirard Montparnasse, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Paris
Job Category
Sales & Marketing
Description
Tu es passionné(e), impliqué(e) & ultra motivé(e), viens rejoindre notre Team Vaugi ! Le Novotel Paris Vaugirard est un hôtel atypique et complétement rénové.C’est un superbe terrain de jeu pour faire
Reference
1219c6be-d8fb-4bd3-ae3c-a2b5f891dc9a
Expiry Date
01/01/0001
Salary
Location
Novotel Hyderabad Convention Centre, Hyderabad, India
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Hyderabad
Job Category
Sales & Marketing
Description
Coordinate Sales operations with the other departments of the organization.Develop and/or maintain and improve business relations with all customers of the organization.Ensure maintenance of customer
Reference
a39b5c26-efcf-453f-a1bf-50196dcc8bd4
Expiry Date
01/01/0001