- Full-Time
- Permanent
- Sales & Marketing
- ACCOR
__jobinformationwidget.freetext.LocationText__
, AlUla, Saudi Arabia
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REF54699D
Reservations Manager
Region
PM&E
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
- Supervises and practices in activities of Reservation Supervisor / and Clerk engaged in receiving, processing and confirming guestroom reservations and in maintaining guest history cards.
- Establishes a working procedure to cope with the revisions, cancellations and information calls processed.
- Accomplishes and maintains the following reports:
- an accurate daily and monthly record and count of reservations confirmed, room reserved, and rooms available for sale to determine under or overbooking and keeps Front Office Manager informed on occupancy situations;
- monthly credit cards space bank report
- preliminary, monthly and weekly forecasts of occupancy for the final approval of the Front Office Manager;
- monthly and annual statistical reports on all relevant occupancy information, classification of bookings and sources of business;
- Prepares weekly list of expected VIP’s with adequate information on each and sends these out to the department heads.
- Approves credit standing in the travel agent voucher index file
- Updates monthly the travel agent index file by watching out for announcements from credit department, sales dept., etc.
- Answers verbal or written inquiries regarding rate confirmation, tour operators’ commission, sightseeing tours, transfers, car rental, hotel facilities, etc.
- Explains hotel policies to guests and acts in accordance with these policies in settling problems that may arise in relation to reservations
- Sees to it that reservation slips have been filled up correctly; informs FOM an HK of VIP and special arrangement reservations.
- Promotes and maintains good public relations with travel agents, airline companies and commercial organizations and solicits business for the hotel.
- Coordinates with credit manager and accounting department refunding or cancellation of reservations with deposit.
- Initiates requests for fruits, flowers and other amenities for incoming VIP’s and other guests.
- Supervises maintenance and use fax machine.
- Performs other duties as may be assigned.
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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