Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
About the role
We are looking for a detail-oriented and customer-focused Reservations Coordinator to join our team. You will play a key role in managing guest bookings, maximising occupancy, and delivering a seamless pre-arrival experience.
This is a great opportunity for someone with hospitality experience who enjoys working in a fast-paced environment and has a passion for guest service.
This is a Monday to Friday role but we require availability to cover weekends when needed.
Key Responsibilities
- Manage all hotel reservations via phone, email, and online channels
- Ensure all bookings are entered accurately into the PMS system
- Respond to guest enquiries in a timely, professional, and friendly manner
- Assist guests with room availability, rates, and special requests
- Work closely with Front Office and Sales teams to support occupancy and operational needs
- Maintain up-to-date knowledge of hotel products, promotions, and policies
Essential
- Minimum 2 years’ experience in hospitality
- Strong communication skills - both written and verbal
- Excellent attention to detail and organisational skills
- Strong customer service mindset with a positive attitude
Nice to have
- Experience using Opera Cloud (PMS)
Additional Information
Benefits:
- Salary £14.80 per hour.
- Employee discounted rates in Accor Hotels worldwide.
- Excellent training and development opportunities within the hotel and throughout Accor worldwide.
- Complimentary meals on duty.
- Recommend a Friend bonus.
- Cycle to Work Scheme.
- Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.
