- Full-Time
- Permanent
- FAIRMONT
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Fairmont Scottsdale Princess, Scottsdale, United States
__jobinformationwidget.freetext.ExternalReference__
REF30439S
Reservations Coordinator
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!
What’s in it for you:
- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- Free meals at our on-site employee restaurant
- Learning programs through our Academies designed to sharpen your skills
- Great Medical and Dental benefits, 401K, Direct Deposit etc.
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Reservation Coordinator, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Reporting to the Director of Reservations, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Book and enter room reservation requests using the Opera Central Reservations System and Property Management System
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
- Update reservations ensuring a flawless check-in and check-out process
- Offer dedicated support to the Sales & Marketing team
- Meet and exceed personal and team revenue goals on a monthly, quarterly and yearly basis as applicable
- Answer incoming reservation calls in a timely manner
- Respond to leads sent from into common reservation inbox
- Follow up with clients through Lead System in TRACK
- Reply to reservation e-mails and double check accuracy of reservation/notes created
- Input Comp Room nights through CUDA forms
- Handle and distribute faxes, voice messages and written messages for external Guests
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Liaise with Sales and other departments as required
- Follow all safety policies
- Other duties as assigned
- Previous room reservation sales experience an asset
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Computer literate in Microsoft Window applications required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Flexibility to work weekends and holidays as needed
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
- Frequent sitting throughout shift
- Occasional standing, kneeling, pushing, pulling, lifting
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Ähnliche Jobs
Salary
Location
New York, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
New York
Job Category
Sales & Marketing
Description
The Brand Content and Social Media Manager will develop the strategy and create content that strengthens the Raffles positioning of enchanted glamour and legendary service on all channels. Reporting t
Reference
87d486bc-54ae-4d25-9d12-adbd28b98e82
Expiry Date
01/01/0001
Salary
Location
Mövenpick Resort Kuredhivaru Maldives, Noonu Atoll, Maldives
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Noonu Atoll
Job Category
Sales & Marketing
Description
Sales & Marketing Coordinator is responsible for supporting the senior managers in sales and marketing activities in line with the annual sales and marketing plan, to achieve and exceed budget in exec
Reference
82ecfc19-5bd1-4cd9-a858-f376d35b7f79
Expiry Date
01/01/0001
Salary
Location
Novotel World Trade Centre Dubai, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
The Cluster Senior Sales Manager (Meetings and Venues) is responsible for the delivery of budgeted meetings and venue revenue in Hotel main F&B Outlets, ensuring cross selling and maximum penetration
Reference
9a7bf8c9-8dcb-403f-be06-6eecc52f1ec6
Expiry Date
01/01/0001
Salary
Location
Novotel World Trade Centre Dubai, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
The Cluster Digital Marketing Manager is responsible for developing and executing comprehensive digital marketing strategies that drive brand awareness, guest engagement, and revenue growth for the ho
Reference
4a8b959e-6fcb-4246-a5fe-fe5bad3f2a87
Expiry Date
01/01/0001
Salary
Location
, Panama City, Panama
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Panama City
Job Category
Sales & Marketing
Description
The Marketing Assistant supports the Marketing Department and is responsible to assist the Marketing & Communications Manager and / or the Marketing Coordinator to develop, implement, monitor and eval
Reference
79e7af6f-62c0-4080-b9f9-de41b1d4d0c1
Expiry Date
01/01/0001
Salary
Location
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Diego
Job Category
Sales & Marketing
Description
Rate of Pay: $23.34/hourAs a coordinator you will be responsible for providing clerical and administrative support to the Managers and further ensure department goals are met by providing administrati
Reference
721dcecf-c198-4b43-884a-3117294958da
Expiry Date
01/01/0001
Salary
Location
HANDWRITTEN LEVNI HANDWRITTEN COLLECTION, Istanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Istanbul
Job Category
Sales & Marketing
Description
Job Description: Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging ser
Reference
f5f2f0e6-12c4-4c5f-b899-a57269ccb947
Expiry Date
01/01/0001
Salary
Location
Fairmont San Francisco, San Francisco, United States
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Francisco
Job Category
Sales & Marketing
Description
What you will be doing: Reporting to the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following: Consistently offers professional, en
Reference
37250371-a567-490f-b823-d9b09287c489
Expiry Date
01/01/0001
Salary
Location
Novotel Dubai Al Barsha, Dubai, United Arab Emirates
Experience Level
Executive
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
Prior to preparing an offer, ensure that all necessary information about the event is obtained either from account manager or client directly. Prepares offer letters according to guest requirements an
Reference
d651a401-0203-40b7-9919-a246ce587df4
Expiry Date
01/01/0001
Salary
Location
Issy-les-Moulineaux, France
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ORIENT EXPRESS
Job type
Permanent
Locations
Issy-les-Moulineaux
Job Category
Sales & Marketing
Description
The Digital Marketing Project Coordinator will report directly to the Digital Marketing Project Manager and the Vice President Digital of Orient Express.MissionThe main mission is to support the coord
Reference
9e49e509-f1a3-46c7-a733-1db37ebbd305
Expiry Date
01/01/0001