Reservations Coordinator

Who We Are

A Storied Past. A Brilliant Future.
For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

• Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards.
• Responsible for making room reservations for the Leisure/Group/Tour & FIT (Free Independent Traveler) segments as assigned within the department.
• Ensure that the Reservation Daily Check List is completed.
• Respond to all faxed reservation requests in a courteous, efficient, professional and friendly manner
• Maintaining and responding to all requests received in the Reservations email address.
• Convert reservation sales calls to actual bookings.
• Conduct Competitive Call Arounds when required.
• Correspond with guests/clients to meet and then exceed expectations via fax, email and or by phone.
• Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests.
• Liaise with Front Office Tour Agent to ensure arrival preparations are completed as appropriate.
• Assume responsibility for reservation duties as assigned.
• Complete office administrative duties where required (filing, internal/external mailing, re-stocking of office equipment etc).
• FIT Reservations Processing & Maintenance.
• Liase with Tour & Travel Sales Team, and with Tour Distribution & Services.
• All other duties as assigned.

• Certificate/Diploma/Degree in Hospitality Management an asset.
• Strong keyboard skills, 40 WPM.
• Excellent telephone manner mandatory - must enjoy working on the phone and talking to guests/travel agents/internal colleagues all day.
• Sales experience an asset.
• Empathetic tendencies and compulsion to exceed guest/co-worker expectations.
• Previous reservations experience a strong asset.
• Previous experience with Opera (Micros-Fidelio) an asset.
• Good working knowledge of Microsoft Excel, Word and Email.
• Able to work as a contributing member of a team as well as independently.
• Ability to work fluctuating shifts.

Physical Aspects of Position (included but not limited to):

• Frequent sitting throughout shift.
• Occasional lifting and carrying up to 20 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs and ramps.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

What’s in it for you?

• Free Meals: Tasty meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our CSR, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.