- Full-Time
- Temporary
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Banff Springs, Banff, Canada
__jobinformationwidget.freetext.ExternalReference__
REF52796V
Reservations Agent - Spring/Summer 2025 or Immediate
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
We are seeking a highly energized, organized and professional candidate to join our Room Reservations team at the Castle in the Rockies!
Are you an individual with a high level of attention to detail and have a gregarious personality?
Are you one who is looking to grow your skills in the area of Reservations and Revenue Management, within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian Rockies?
Starting Rate: $18.93 per hour
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.12.
Job Duties Include:
- Make room reservations, handle internal and external communication for leisure/Group/Tour & FIT segments as assigned within the department.
- Efficiently produce and execute daily reports for segments, auditing reservations and updating as needed
- Correspond with guests/clients via email or telephone phone while monitoring Reservations voicemail regularly
- Work closely with Sales, Front Office and Accounting teams to ensure all client expectations are met and/or exceeded
- Assist with duties within other Reservations Segments (Leisure, Tour & FIT & Groups) when required
Your Skills & Qualifications:
- Previous reservations or sales experience is an asset
- Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset
- A minimum one-year commitment to this position is required
- Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously is required
- Strong computer skills with a working knowledge of Word, and Excel
- Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity and inclusion being woven into the fabric of our brand’s DNA. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent, but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide.
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Hotels & Resorts/The Rimrock Banff and the extraordinary opportunities that exist within our resort!
cwmr2025 cwmr1888
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
What you will be doing:Consistently offer a professional, engaging and friendly serviceEnsure the cleanliness of guest rooms, colleague service areas & corridors while adhering to hotel standardsMakin
Reference
bcfb9f68-44dc-4f9c-a8fc-1884617e2b67
Expiry Date
01/01/0001
Salary
Location
Fairmont Mayakoba, Playa del Carmen, Mexico
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Rooms
Description
¡Las primeras impresiones lo son todo! Tu sonrisa cautivadora y tu personalidad son la esencia de un gran Agente de Recepción en Fairmont Mayakoba.Ejecuta las funciones diarias de llegada y salida de
Reference
83c5b0cd-c191-4d4f-b772-1e735ef1da1a
Expiry Date
01/01/0001
Salary
Location
FAIRMONT FAIRMONT COSTA CANUVA, Playa del Carmen, Mexico
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Playa del Carmen
Job Category
Rooms
Description
Concierge Nocturno Servicio a Propietarios ¡Las primeras impresiones son todo! Como Concierge Nocturno Servicio a Propietarios, su función principal es atender la recepción exclusiva de nuestra área
Reference
e0d0b607-d716-4151-9f4b-296bfb9b3d73
Expiry Date
01/01/0001
Salary
Location
Sofitel Bahrain Zallaq Thalassa sea & spa, Manama, Bahrain
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Manama
Job Category
Rooms
Description
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
Reference
05ed854f-8f20-4bd9-a0ad-8cd6c5f921ee
Expiry Date
01/01/0001
Salary
Location
Sofitel Bahrain Zallaq Thalassa sea & spa, Manama, Bahrain
Experience Level
Executive
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Manama
Job Category
Rooms
Description
Job Description To supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed.To supervise that all designated rooms are prepared as per standa
Reference
93556912-0c5e-4ec7-92b9-5cae304696ce
Expiry Date
01/01/0001
Salary
Location
Alwadi Hotel Doha - MGallery, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
Reliable and engaging. As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arri
Reference
bbc6f622-0cb6-45bf-8bfb-30e1f7865f88
Expiry Date
01/01/0001
Salary
Location
Mövenpick Marrakech, Marrakesh, Morocco
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Marrakesh
Job Category
Rooms
Description
Description du posteJouant un rôle essentiel dans l'expérience globale des clients au sein de notre hôtel, L'Assistant Front Office Manager contribue, en collaboration étroite avec le Front Office Man
Reference
5260d875-771d-4861-b636-069f12abd58d
Expiry Date
01/01/0001
Salary
Location
Mövenpick Aswan, Aswan, Egypt
Experience Level
Director
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Egypt
Job Category
Rooms
Description
DUTIES AND RESPONSIBILITIES MANAGE THE DAILY GUEST SERVICES OPERATIONS: CONCIERGE, BELL SERVICE, DOOR SERVICE, PARKING VALET, NIGHT RUNNERSLeading the direction and supervision of all Guest Services d
Reference
ed118c23-c045-4483-829a-5528883cb0c7
Expiry Date
01/01/0001
Salary
Location
Fairmont Empress, Victoria, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Victoria
Job Category
Rooms
Description
What you will be doing: Consistently offer professional, friendly and engaging serviceClean all assigned guestrooms including: dusting, making beds, removing soiled linen from rooms, retrieval of clea
Reference
c50e21e1-9bda-48d1-92b0-f3be42b42358
Expiry Date
01/01/0001
Salary
Location
Fairmont Palliser, Calgary, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Calgary
Job Category
Rooms
Description
Houseperson, HousekeepingThe Houseperson plays a vital role in supporting the housekeeping team by maintaining cleanliness, organization, and efficiency throughout the property. Reporting to the Execu
Reference
d08b8fb9-40c6-4798-a8b5-12149db9e305
Expiry Date
01/01/0001