- Full-Time
- Permanent
- SOFITEL
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Sofitel Al Hamra Beach Resort, Ras Al-Khaimah, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF17522C
Reservations Agent
Region
Luxury & Lifestyle
Sofitel Al Hamra Beach Resort
- To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.
- To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
- To recognize potential clients and to transmit information to the Sales Department.
- To recognize VIP guests and to apply the concerned policies.
- To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
- To promote the Accor loyalty programs and the hotel promotions.
- To respect the privacy of the guests and the confidentiality of the information.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To report all guest comments or complaints.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To properly use the telephone etiquettes as per Sofitel standards.
- To have a perfect knowledge of room types and rate structure.
- To ensure the accuracy of all booking information entered in the PMS.
- To maintain an accurate Guest History.
- To have a perfect knowledge of the hotel configuration and products.
- To achieve Quality Tools and Yield Management performance.
- To know the competitors and to gather information about their activities and sales.
- To provide updated reports and statistics to the Management and other departments.
- To follow up availability and rate charts on TARS and other booking systems / channels.
- To maintain database for ATACS follow up.
- To follow daily check-lists.
- To fulfill administrative tasks and filing.
- To properly use and maintain the reservation communication system (telephone, fax, e-mail).
- To be aware of and to follow emergency and security procedures.
- To respect key handling procedures.
- To respect Lost & Found procedures.
- To read and update logbooks.
- To maintain appropriate stock level for the smooth run of the reservations operations and to initiate requisitions accordingly.
- To maintain a clean and tidy working area at all times.
- To be updated with the latest administrative, organizational, operational or other changes and news.
- To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
- To maintain an atmosphere of high morale and a happy working relationship among the team.
- To respect schedules, terms and deadlines as agreed with the Management.
- To attend a daily line up briefing with the reservations team.
- To support reception training in reservation techniques and procedures.
- To carry out special projects according to the assignments.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
SOFITEL SOFITEL RIYADH, Riyadh, Saudi Arabia
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Riyadh
Job Category
Sales & Marketing
Description
The Catering & Conference Services Coordinator at Sofitel Riyadh will be responsible for providing administrative and operational support to the Catering & Conference Services team in the planning and
Reference
3591edcd-42a9-44a0-9be6-91de5e6b5606
Expiry Date
01/01/0001
Salary
Location
SOFITEL SOFITEL RIYADH, Riyadh, Saudi Arabia
Experience Level
Director
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Riyadh
Job Category
Sales & Marketing
Description
The Director of Weddings & Social Events at Sofitel Riyadh will be responsible for overseeing and managing all aspects of weddings, social events, and celebrations at the hotel. This role will focus o
Reference
79d455b2-e0fe-4dce-b012-1fc7113c905a
Expiry Date
01/01/0001
Salary
Location
SOFITEL SOFITEL RIYADH, Riyadh, Saudi Arabia
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Riyadh
Job Category
Sales & Marketing
Description
As the Director of Catering & Events at Sofitel Riyadh, you will be responsible for overseeing all aspects of the hotel’s catering and events business, including managing a large event space with a ca
Reference
b7b63932-8b11-48cb-a3b7-cdcf72c11f3f
Expiry Date
01/01/0001
Salary
Location
SOFITEL SOFITEL RIYADH, Riyadh, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Riyadh
Job Category
Sales & Marketing
Description
As the Sales Manager – Leisure at Sofitel Riyadh, you will be responsible for managing and driving leisure sales activities. Your role is critical in positioning the hotel as a preferred destination f
Reference
9869bca0-631f-4e44-b51c-36fdc5f0d62a
Expiry Date
01/01/0001
Salary
Location
Issy-les-Moulineaux, France
Experience Level
Student
Job Schedule
Full-Time
Brands
ACCOR
Job type
Internship
Locations
Issy-les-Moulineaux
Job Category
Sales & Marketing
Description
Support Global Novotel brand team on strategic projects for Novotel brand :Assist in developing and rolling out of projects (brand programs launch, partnerships roll-out, in-hotel guest experience upd
Reference
84a2b20a-f8a9-4ce5-ae06-c9654e9717a3
Expiry Date
01/01/0001
Salary
Location
SOFITEL SOFITEL RIYADH, Riyadh, Saudi Arabia
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Riyadh
Job Category
Sales & Marketing
Description
As the Group Sales Executive at Sofitel Riyadh, you will be responsible for managing group sales for high-potential accounts. Your role will involve identifying new business opportunities, developing
Reference
47c2b2da-2da1-4a15-a760-cc49b1becd74
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai The Obelisk, Dubai, United Arab Emirates
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
THE POSITION Responsible for contributing to revenue generation of Catering Events and execution of Groups and Events handed over by Sales. Responsible for adhering to the management standards and qu
Reference
092a13fd-2109-44bc-9548-1ca45e65fef9
Expiry Date
01/01/0001
Salary
Location
SOFITEL SOFITEL RIYADH, Riyadh, Saudi Arabia
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Riyadh
Job Category
Sales & Marketing
Description
As the Director of Group Sales at Sofitel Riyadh, you will lead the group sales strategy with a focus on key events to build occupancy and leverage the ADR. Your primary responsibility is to drive gro
Reference
d0e852f5-8efa-485c-a0f6-59e458a51a8d
Expiry Date
01/01/0001
Salary
Location
Pullman New Delhi Aerocity, New Delhi, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
New Delhi
Job Category
Sales & Marketing
Description
Job DescriptionKEY OPERATIONAL RESPONSIBILITIESFinancialAchieve business targets by managing the hotel total revenue and Market share, develop where possible sales through TARS connected channels, in
Reference
02201ecd-59fa-4bca-8050-b9fd2b6a0a2f
Expiry Date
01/01/0001
Salary
Location
SOFITEL SOFITEL RIYADH, Riyadh, Saudi Arabia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Riyadh
Job Category
Sales & Marketing
Description
Job Overview:As a Sales Coordinator at Sofitel Riyadh, you will provide crucial support to the sales team, ensuring the smooth functioning of daily sales operations and contributing to the hotel’s pre
Reference
0fff6ecf-990f-4d1d-a491-fdf23eae16a3
Expiry Date
01/01/0001