- Full-Time
- Permanent
- RAFFLES
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Raffles Seychelles, Baie Ste Anne, Seychelles
__jobinformationwidget.freetext.ExternalReference__
REF28818S
Reservations Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.
Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
To answer and respond effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manners.
KEY ROLES & RESPONSIBILITIES
- Respond to enquiries about hotel products and services by telephone, fax, email etc.
- Determine guest needs and quote the appropriate villa and rate as per requirements
- Accurate input of booking information into the OPERA Reservation System
- Communicate / upsell activities for leisure, corporate & wholesaler’s guests
- Has an understanding of Groups – including cut-off dates, blocking and booking policies
- Understand Revenue management strategies, sell levels and sell directed rates and apply these methods as per available hotel inventory
- Has full knowledge of hotel facilities and services to promote its products and services
- Process amendments to reservations such as extensions, early departures, etc.
- Coordinate and communicate with all other departments to ensure a smooth operation
- Maintain knowledge of special rates/ offers/ promotions
- Type a variety of documents such as cover letters, daily pickup reports…
- File and organize a variety of documents and maintain stationery and office supplies
- Perform duties and responsibilities in a confidential manner when applicable
- Adhere to the hotel’s occupational, health and safety policies
- Report any equipment failures/problems & repair requests to Maintenance Department
- To participate in any training/development programs as recommended by supervisor
- Reconcile OTA’s Extranet with Opera.
- Perform all the tasks asked by Reservations Manager or Revenue Manager
PERSONAL ATTRIBUTES
- Written and verbal communication skills in English
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with all hotel guests and patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
- High School certificate
- Diploma from School for Tourism & Hotel Management is a plus
Related experience
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Novotel Mumbai International Airport, Mumbai, India
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Mumbai
Job Category
Sales & Marketing
Description
We are seeking a dynamic and results-driven Assistant Manager of Sales & Marketing to join our team in Mumbai, India. In this pivotal role, you will support the development and implementation of sales
Reference
21328e8a-e57b-4f3b-9be0-4cc67813841e
Expiry Date
01/01/0001
Salary
Location
Mövenpick Resort Phan Thiet, Ho Chi Minh City, Vietnam
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Vietnam
Job Category
Sales & Marketing
Description
Business PerformancePrepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/requiredAnaly
Reference
ab6be2ea-f9fe-4afe-9ce6-4c01f1e8b575
Expiry Date
01/01/0001
Salary
Location
Fairmont Rio de Janeiro Copacabana, Rio de Janeiro, Brazil
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Sales & Marketing
Description
Reportando ao Diretor de Vendas e Marketing, o Gerente de Vendas responderá pela gestão e estratégia de vendas do hotel, garantindo a otimização dos níveis de ocupação e receita de apartamentos com fo
Reference
8648a75d-bfd1-42c9-838d-02f631f74c77
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Bentonville, Bentonville, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
United States
Job Category
Sales & Marketing
Description
Specific ResponsibilitiesFields reservations from multiple channels and accurately inputs data into the OPERA Property Management System (PMS)Assists Front Office team and Revenue Manager with prompt
Reference
e38d0986-51e1-4793-bf33-e3602f272343
Expiry Date
01/01/0001
Salary
Location
Ibis Paris Montmartre Sacré-Coeur, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Paris
Job Category
Sales & Marketing
Description
En tant que Revenue Manager Multi-Hôtels, vous jouerez un rôle clé dans la performance commerciale de plusieurs hôtels. En effet, en plus de l’hôtel Ibis Paris Montmartre, vous aurez la responsabilit
Reference
8c91ee69-e6d9-4fe6-a23d-397e5b425d61
Expiry Date
01/01/0001
Salary
Location
Hyde Hotel Dubai, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
To respond to all inquiries within 24 hours.To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts.To entertain decision makers
Reference
ddb77a56-45dd-425e-b726-1bbb94bd6cb2
Expiry Date
01/01/0001
Salary
Location
SWISSOTEL BUYUK EFES IZMIR, İzmir, Turkey
Experience Level
Executive
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Izmir
Job Category
Sales & Marketing
Description
JOB DESCRIPTION Organizes the activities of Company Sales Officers. Researches companies with potential accommodation, meeting and banquet potential. Manages transactions with the customer portfolio
Reference
022ceee2-4981-4d9f-a81f-7e28959a5982
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel & Residences Nairobi, Nairobi, Kenya
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Internship
Locations
Nairobi
Job Category
Sales & Marketing
Description
Analyze market trends and competitor pricing to optimize room rates and revenue.Develop and implement pricing strategies, monitor room inventory across distribution channels, and use revenue manageme
Reference
16dd0c33-06d9-43a8-b4db-4ed63208121b
Expiry Date
01/01/0001
Salary
Location
Mövenpick Aqaba, Aqaba, Jordan
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Aqaba
Job Category
Sales & Marketing
Description
Job PurposeThe main responsibility is to manage the total sales efforts within the hotels to generate pro-actively revenue. The basic guideline to do this is the hotel’s Marketing Plan as well as the
Reference
89292e5b-bcf1-4586-b28f-1fd4f51e9755
Expiry Date
01/01/0001
Salary
Location
Fairmont Jakarta, Jakarta, Indonesia
Experience Level
Director
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Jakarta
Job Category
Sales & Marketing
Description
Director of Revenue ManagementWe are seeking a visionary and analytical Director of Revenue Management to join our team at the five-star Fairmont Jakarta. As a key member of our leadership team, you w
Reference
736845fb-6c13-4f76-84b4-780239848c1b
Expiry Date
01/01/0001