- Full-Time
- Permanent
- RAFFLES
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Raffles Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF36987I
Reservations Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.
PURPOSE OF POSITION
Reporting to the Reservations Manager, the Reservations Agent is responsible to handle inquiries through phone, fax or email inquiries pertaining to room reservations with a focus on revenue maximization and quality. The agent at all times meets and exceeds performance standards while maintaining exceptional service level for guest satisfaction and maximize potential hotel revenue by applying the Raffles Standards.
KEY ROLES & RESPONSIBILITIES
Understand the key principles of Accor Pricing Strategies and Revenue Management
Retail, Corporate, Leisure, Group, Other
Rate restrictions, hurdles and availabilities
Maximize rooms revenue through the conversion of telephone calls into sales
Utilize effective upselling techniques
Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
Be fluent in all hotels products and services
Handle faxes and emails pertaining to rooms reservations
Be fully conversant with all market segments and rate plans used across all distribution channels
Be flexible in sales technique through offering the right product to the right customer at the right time
Handle customer queries and complaints relating to Rooms Reservations for Raffles Dubai
Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
Identify sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
Promote the Raffles’ products and services and ensure full knowledge of all facilities, services and hours of operations in order to respond confidently and effectively to inquiries and guest’s needs.
Determine guest’s needs and offer the appropriate room, restaurant and charges as per guest’s requirements.
Respond to enquiries about hotel products and services over the telephone, fax, email etc.
Ensure full awareness of loyalty programs and full knowledge of special rates / offers / promotions
Record and process all reservation inquiries made by phone, fax or email efficiently, accurately and convert to sale whenever possible to meet hotel targets
Arrange accommodation, visas, dining and activity requirements for leisure, corporate and wholesaler’s and group Guests
Close all deals possible to maximize revenue.
Process amendments to room reservations.
Ensure direct input in the OPERA system and ensure that bookings are made with most accurate information to exceed Guest’s expectations
Responsible for effective implementation and compliance with Accor Core Reservation Standards
Achieve targeted goals in the LQA Hotel Mystery Shopping calls
Maintain accuracy and cleanliness of the PMS Database
Ensure market segmentation is accurate for each reservation
Create hierarchies/relationships between Corporate Accounts
Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
Complete understanding and effective execution of current and new RM tools. Includes Opera PMS.
Be involved in all property PMS conversions
Complete understanding and effective use if the Hotel’s telephone system
Cooperate, coordinate and communicate with all the necessary departments to ensure highest level of guest service and revenue is achieved.
Maintain a clean and safe work environment. Report any damage or loss to hotel property.
Abide by the Raffles standards as specified in the Raffles code of conduct.
Maintains good working relations with other departments, particularly Front Office and keeps close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.
To understand and strictly adhere to the Rules & Regulations established in regards to the hotel policy on Fire, Hygiene, and Health & Safety.
Streamline the process the maintain the same service level in the two hotels
Performs any other duties as assigned to him/her by management.
PERSONAL ATTRIBUTES
Ability to adapt to changing environment.
Attention to detail
Ability to handle multiple tasks.
Ability to organize work flow
Goal Oriented
QUALIFICATIONS
Working knowledge of Opera.
Microsoft Office specially outlook and Excel
Flaunt in English speaking and typing
EXPERIENCE
Minimum 2 years experience in Hotel or Resort as Reservations Agent.
Luxury hotel or resort background preferred
Understands the local culture and have worked in the region.
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Novotel London Waterloo, London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
London
Job Category
Sales & Marketing
Description
Our mission at Novotel London Waterloo is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have som
Reference
bd85fad8-517c-4010-95ec-baba020df2a2
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Zurich (Opening July 2025), Zürich, Switzerland
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Zürich
Job Category
Sales & Marketing
Description
Would you like to participate to the opening of our new Mama Shelter in Zürich?]THE MISSION? At Mama, companies get things done while having fun! 🎉 We offer them a unique event experience 🎈 and you
Reference
ef227ab9-ae80-4d2e-80f3-3bf4cd78a89a
Expiry Date
01/01/0001
Salary
Location
Sofitel Quiberon Thalassa sea & spa, Quiberon, France
Experience Level
Student
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Internship
Locations
France
Job Category
Sales & Marketing
Description
Vous souhaitez une expérience enrichissante en Communication dans un établissement haut de gamme situé dans un cadre incroyable ? Nous proposons un stage d'Assistant(e) communication / Community Manag
Reference
c3bbd439-79c7-4e25-819d-590ef928e5b0
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Manoir Richelieu, La Malbaie, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
La Malbaie
Job Category
Sales & Marketing
Description
Création et diffusion de contenu : Concevoir des contenus écrits et visuels alignés avec l’image du Manoir, et les diffuser sur le web, les réseaux sociaux, les supports imprimés et lors d’événements,
Reference
98a34597-3057-420b-9b6b-3eb85422ab2f
Expiry Date
01/01/0001
Salary
Location
Sofitel Shahd Al Madinah, Madinah, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Madinah
Job Category
Sales & Marketing
Description
Consistently offer professional, friendly, and engaging serviceSupport the Reservations Manager in leading and managing all aspects of the Reservations department and ensure all service standards are
Reference
e03f38b5-f910-4d82-9489-cd8fb50818ed
Expiry Date
01/01/0001
Salary
Location
Issy-les-Moulineaux, France
Experience Level
Student
Job Schedule
Full-Time
Brands
ACCOR
Job type
Internship
Locations
Issy-les-Moulineaux
Job Category
Sales & Marketing
Description
Content Marketing & Program PromotionManage and update Loyalty content across various platforms (website, CMS, internal docs)Translate and adapt terms & conditions, marketing materials, and FAQs relat
Reference
6b096abb-5dc8-445d-93bd-7de6fa7734d6
Expiry Date
01/01/0001
Salary
Location
Cape Grace, A Fairmont Managed Hotel, Cape Town, South Africa
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Cape Town
Job Category
Sales & Marketing
Description
Purpose of the job Together with the Marketing Manager, assisting in developing, implementing and executing a Digital Marketing Strategy for the Hotel and working with all relevant stakeholders to en
Reference
db6dfe25-ba01-4bda-a0a5-44b99e961c95
Expiry Date
01/01/0001
Salary
Location
Raffles Maldives Meradhoo Resort, Malé, Maldives
Experience Level
Director
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Malé
Job Category
Sales & Marketing
Description
As Director of Sales & Marketing, your key responsibilities are to architect and steer hotel sales and marketing strategies into a new era of growth and innovation. This senior role demands a blend of
Reference
70e09dd9-342e-4672-8602-62daf1ad6a7d
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Sales & Marketing
Description
Objetivo do cargoAtuar na execução das estratégias de marketing digital voltadas para os canais diretos e para o marketing de relacionamento, seguindo o calendário de ações definido. Isso inclui a imp
Reference
7059ccc9-08a7-4d43-b849-1d9218d41b76
Expiry Date
01/01/0001
Salary
Location
Pullman Paris Tour Eiffel, Paris, France
Experience Level
Student
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Internship
Locations
Paris
Job Category
Sales & Marketing
Description
Technique métier et relation client :Est responsable de la satisfaction du client dès la signature du contrat de vente de l'évènement jusqu'à la fin de la prestation.Coordonne les services impliqués d
Reference
48c69906-5a0a-46c4-b35d-47b3a1974fec
Expiry Date
01/01/0001