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  1. Full-Time
  2. Permanent
  3. PULLMAN
  4. Sales & Marketing

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Pullman Sydney Hyde Park, Darlinghurst, Australia

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REF34583N

Reservations Agent

Region

MEA SPAC


This vacancy has now expired. Please see similar roles below...


Company Description

Work your Way to Sydney! We are seeking an enthusiastic and dedicated Full Time Reservations Agent who has experience in a similar role or on a hotel reception desk to join our Portfolio team. Reporting directly to the Portfolio Reservations Manager, you will assist in centrally managing the Reservations for a Portfolio of 4 key Accor properties across Sydney, Melbourne and Brisbane.


Job Description

  • Use of the hotel PMS to process and input all reservations types within the same working day
  • Responding to guest calls according to hotel policy and ensuring an outstanding guest experience
  • Ensuring accurate data is recorded for all reservations
  • Upkeep of all reservation records
  • Ensuring timely communication with guests in line with company policy and procedure
  • Maintain a positive selling approach to maximise yield in both occupancy and rates.
  • Assisting in keeping all information accurate and up to date to ensure correct information being provided to guests

About you:

  • Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
  • Have a strong sales focus and the ability to upsell the hotel features
  • Sound Knowledge & application of OPERA 
  • High level of attention to detail
  • Team player with high level of initiative & the ability to work autonomously
  • Excellent written and verbal communication skills
  • Intermediate knowledge & application of Microsoft packages & PC usage
  • Exceptional organisational & time management skills
  • Loves a challenge and can work in a high pressure environment

Additional Information

At Accor, we are committed to ensuring our people #feelwelcome and #feelvalued by creating an inclusive and supportive environment. We offer: 

  • A fun, diverse & inclusive culture where we value you being the Real Deal.
  • Career progression opportunities as far as the eye can see.
  • Extensive local, national and international discounts on Accommodation, Food and Beverage and other hospitality benefits.
  • A team that is all about development, giving you endless opportunities to grow and progress in your career.

You must have valid and current working rights in Australia.

If this sounds like your next step, please apply today to see where a conversation could take you. We can't wait to hear from you!

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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