Reservations Agent

At Accor, we are over 330,000 Heartists® across 110 countries. Building on the strength of our teams and our diverse holistic ecosystem of 45+ brands, experiences & solutions, we are breaking new ground to shape the hospitality of tomorrow, connecting cultures with heartfelt care.

Pullman Sydney Airport is located in the centre of Mascot Business Park and is only a short walk from Mascot train station. The premium 5 star hotel at Sydney Airport brings contemporary style and functional design with a smart open layout and 229 rooms and suites. With five multifunctional spaces – including modular conference rooms for up to 200 guests, two executive boardrooms, and a dedicated quiet zone – every detail at our hotel is considered to empower connection, creativity, and focus. The hotel delivers a fantastic food and beverage product with Mobius Bar & Grill located on premise - a relaxed and flexible environment, serving in house and external guests.

Due to an internal promotion, we are looking for the right person to join the team- someone who can move with the changing business and grow & develop with us as the hotel welcomes our corporate & leisure guests.

What you will be doing:

• Consistently offering exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

• Guest focused personality is essential
• Prior experience working with Opera or a related system is preferred but not essential
• Strong communication, interpersonal and problem-solving abilities
• Valid Australian working rights

This is a part-time 3 days in a week role. Availability on Saturday is required and there is flexibility around rest of the two week days.

At Accor, we believe HOSPITALITY IS A WORK OF HEART!

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

You can be all you are! Grow & create your path! Work with purpose! Enjoy and feel valued!
If you are willing to learn and are passionate about the hospitality industry, please apply!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Benefits Your Way:

• We value your growth - you have the opportunity to Work Your Way across the much-loved Accor Brands
• Get mentored by our experienced Reservations manager, Liz
• Discounted accommodation & Food and Beverage with Accor worldwide from day one
• Complimentary dry-cleaning
• Annual Service Recognition, Accor Tenure Milestone recognition, Accor paid parental leave, EAP and much more Accor Partner Benefits.