Reservations Agent

Pullman Rotorua is a stunning 5-star hotel offering 130 spacious rooms, each designed with earthy tones, wood accents, and large picture windows showcasing Rotorua’s breath-taking lake views and scenery

Nestled in the center of Rotorua, Pullman Rotorua offers easy access to Rotorua's natural and cultural wonders. Offering on site dining at Barrel & Co Bar and Grill Restaurant, and a prime location just 15 minutes from the airport and steps away from Eat Street, this hotel is the perfect base to explore New Zealand's geothermal capital.

We are looking for a professional Reservations Agent who will be the voice of our hotels and help guests start their journey with us on the right note. Join our vibrant hospitality family—your next great career move starts here!

Are you a hospitality star with a calm, confident phone manner and a love for helping guests feel welcome from the very first call?
Do you thrive in a fast-paced environment and enjoy being the friendly voice behind smooth, accurate bookings? If so, we’d love to welcome you to into our Reservations Team!

At the Pullman Hotel Rotorua, we’re looking for a Reservations Agent who can:

• Deliver exceptional service with professionalism and warmth, even during busy times.
• Handle guest enquiries and bookings with accuracy, care, and a smile.
• Work closely with our Front Office and Sales & Marketing teams to ensure seamless guest experiences.
• Stay organised, detail-focused, and confident using reservation systems and other software.
• Bring positive energy and a can-do attitude to every shift
• Respond to all reservation enquires in a timely manner with Pullman Brand Essentials adhered to.
• Taking responsibility to optimise hotel occupancy, average rate and yield whilst ensuring all guests’ needs are met.

Essential:

• Previous experience in Reservations/Reception, preferably within a hotel environment.
• Strong communication and interpersonal skills.
• Ability to lead, motivate, and support a team.
• High level of professionalism and attention to detail.
• Ability to work rotating shifts, weekends, and public holidays.
• Confident in handling difficult situations and resolving guest concerns.

Preferred:

• Experience in reservations role and handling inquiry calls.
• Knowledge of Opera PMS and Accor systems (Resaweb, ACDC, FASTCOM).
• First Aid Certificate (preferred but not essential).

What’s in it for you:

• A competitive remuneration package.

• Opportunities for career development and global mobility within the Accor network.

• Staff discounts at Accor hotels worldwide.

• Training programs and access to learning platforms to support your growth.

• A vibrant, inclusive workplace where your ideas and contributions are valued.

• Rate: 27.68/hour
• Guaranteed Hours per week: 32 hours