Reservations Agent

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Answer all incoming correspondence and telephone inquiries within 24 hours with the correct rates and confirmations.
• Ensure all reservations are correctly and accurately input into Opera and maintained.
• Ensure all reports are completed daily.
• Conduct a daily audit of tomorrow’s arrival file to ensure accurate details are recorded in each reservation.

Your experience and skills include:

• Minimum 2 years experience in a similar position in an international luxury brand. Maldives’ work experience is preferred.
• Proficient in English. Russian or French Arabic native speaker is preferred. 
• Highly-conversed with Opera V5 and above and MS programs. Familiarity with Accor Reservations systems is preferred.
• Strong multicultural awareness and ability to work with people from diverse cultures.
• Excellent communications skills, flexible working hours, ability to work in a fast-paced, high-pressured environment.
• Physical ability to work for long periods of time.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.