- Full-Time
- Permanent
- THE HOXTON
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
HOXTON THE HOXTON EDINBURGH, Edinburgh, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF33519K
Reservations Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
The Hoxton, Edinburgh
We can’t wait to open our first UK hotel outside of London…and where better than the characterful capital of Scotland, Edinburgh. We are now looking for a Reservations Agent to join our team and play a crucial part in successfully launching our brand in this new neighbourhood. Reporting to the Front Office Manager, you’ll be responsible for providing brilliant and genuinely helpful customer service for every guest looking to stay in The Hoxton, Edinburgh.
The Hox in Edinburgh will boast 214 bedrooms influenced by the Georgian heritage of the building and city (including the introduction of a new room category for the Hox), a main restaurant and big lobby & bar, a large event space and The Apartment - our unique meetings and events concept.
More about us…
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
What's in it for you...
- Become part of a team that’s very passionate about creating great hospitality experiences.
- Competitive salary.
- 29 days holiday (including bank holidays), pension and life insurance.
- Food on us during your shift.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
What you’ll do…
- Manage new and existing individual rooms reservations through telephone, email, and website reservations.
- Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.
- Keep an eye on our booking channels.
- Maximise revenue and identify sales opportunities.
- Work with corporate clients/bookers and agents.
- Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.
- Communicate with the front office and restaurant teams to facilitate the guests’ stay.
- Work closely with the revenue and sales team to ensure rooming lists are correctly entered and revenue objectives are met.
What we’re looking for…
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- Previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team!
- You’re great with computers and on the phone.
- Passion for exceeding guest’s expectations.
- Excellent organisational and communication skills with a high level of accuracy.
- Ability to work independently, prioritise work and ask for clarification when needed.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Rixos Premium Qetaifan Island North, Lusail, Qatar
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Lusail
Job Category
Sales & Marketing
Description
Reservation AgentThe Reservation Agent will be responsible for handling incoming calls, emails, and online bookings, assisting guests with room reservations, and providing exceptional service. This po
Reference
e5e94e1e-c13b-4db8-b10a-440400b9eff4
Expiry Date
01/01/0001
Salary
Location
Sofitel Marseille Vieux-Port, Marseille, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Internship
Locations
Marseille
Job Category
Sales & Marketing
Description
Contact : Marion Donzelli Responsable des réservations Marion.donzelli@sofitel.comSTAGE DE 6 MOISRattaché à l’équipe commerciale du Sofitel Marseille Vieux Port, vous assistez la Responsable Réser
Reference
565406eb-fec0-436b-b208-99f20ef8603f
Expiry Date
01/01/0001
Salary
Location
PULLMAN HAMBURG HAFENCITY, Hamburg, Germany
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Graduate Job
Locations
Hamburg
Job Category
Sales & Marketing
Description
Hunting & Farming: Neukundenakquise und BestandskundenpflegeLeisure, Corporate, MICE und Business Travel Distribution: Du verstehst Vertriebswege und bist vertraut mit den OTA´s, welche in Deutschland
Reference
c68bf67c-3148-4f4e-accc-40333e0b29e5
Expiry Date
01/01/0001
Salary
Location
Raffles Doha, Doha, Qatar
Experience Level
Director
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
Position Overview:The Assistant Director of Digital Marketing plays a pivotal role in leading and executing the digital strategy for Raffles & Fairmont Doha. This role is responsible for driving onlin
Reference
295b3f48-b417-4938-951b-625f9b0915af
Expiry Date
01/01/0001
Salary
Location
Novotel Makassar Grand Shayla, Makassar, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Temporary
Locations
Indonesia
Job Category
Sales & Marketing
Description
In this role, you will be responsible for managing and executing our digital media strategies to drive online direct sales, increase brand awareness, and engage with our target audience.Manage and upd
Reference
2dff505c-cdc1-429c-a09a-4d77012baa2a
Expiry Date
01/01/0001
Salary
Location
Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ADAGIO
Job type
Permanent
Locations
Paris
Job Category
Sales & Marketing
Description
En interaction permanente avec les équipes transverses basées au siège, mais aussi avec les directeurs d’aparthotels et les différentes parties prenantes de l’entreprise, vous aurez pour mission l’amé
Reference
b5df830d-7434-468e-937b-9ee9e68b6381
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Paris East, Paris, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Internship
Locations
Paris
Job Category
Sales & Marketing
Description
Votre mission, si vous l’acceptez : rejoindre l’équipes Sales/Events du MAMA SHELTER PARIS EAST (Paris 20e, Porte de Bagnolet) à partir de Juillet ! 😎Parce qu’au Mama, les entreprises peuvent travail
Reference
b47288e2-35b1-4ce2-861c-72e971c05bee
Expiry Date
01/01/0001
Salary
Location
Barcelona, Spain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Barcelona
Job Category
Sales & Marketing
Description
Your mission will be to serve as the connection between Accor and our guests through: Responding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist). Eve
Reference
2d04862c-6f08-4409-aaf6-15ac4807eda6
Expiry Date
01/01/0001
Salary
Location
Barcelona, Spain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Barcelona
Job Category
Sales & Marketing
Description
Your mission will be to serve as the connection between Accor and our guests through: Responding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist). Eve
Reference
effc3ffc-bdef-4fa3-89a2-86c03fc955ec
Expiry Date
01/01/0001
Salary
Location
Barcelona, Spain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Barcelona
Job Category
Sales & Marketing
Description
Your mission will be to serve as the connection between Accor and our guests through: Responding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist). Eve
Reference
7b9db57e-03fb-43bb-9b19-4d63595ec56f
Expiry Date
01/01/0001