Reservations Agent

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Title: Reservations Agent
Location: St Andrews, Fife
Contract: Permanent, Full-time

As a Reservations Agent at Fairmont St Andrews, you will be at the heart of our guest journey, helping to create exceptional stays from the very first conversation. With warmth, attention to detail and a passion for service, you will promote and sell our luxury bedrooms and resort facilities while delivering a truly personalised experience.

You will be the first point of contact for many of our guests, using your product knowledge and natural sales ability to turn enquiries into unforgettable stays.

A little bit about what you will be doing:

• Handling telephone enquiries for leisure room bookings, using confident sales techniques and a professional, friendly approach

• Responding promptly and accurately to enquiries via our website, email and written correspondence

• Building a strong knowledge of the resort, including our Spa, Championship Golf Courses and Food & Beverage venues, to confidently recommend and sell our experiences

• Supporting group reservations, including inputting rooming lists and processing amendments

• Maintaining up-to-date knowledge of seasonal packages and special offers such as Valentine’s, Easter, Christmas and New Year

• Naturally service-driven, with a warm and engaging personality

• A proven ability to build and maintain positive relationships with guests and colleagues

• Previous experience in a similar reservations or customer-facing role is preferred

• Hospitality experience is essential, with a genuine passion for delivering exceptional guest experiences

• Competitive hourly rate + Commission
• Staff shuttle service to/from St Andrews
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Complimentary access to gym and pool services
• Growth opportunities
• On-the-job training
• Regular social events