1. Full-Time
  2. Permanent
  4. Rooms


Fairmont Banff Springs, Banff, Canada



Reservations Agent


Luxury & Lifestyle

This vacancy has now expired. Please see similar roles below...

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

We are seeking a highly energized, organized and professional candidate to join our Room Reservations team at the Castle in the Rockies!
Are you an individual with a high level of attention to detail and have a gregarious personality?
Are you one who is looking to grow your skills in the area of Reservations and Revenue Management, within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian Rockies?

Job Duties Include:

  • Consistently offer professional, engaging and friendly service
  • Make room reservations, handle internal and external communication for leisure/Group/Tour & FIT segments as assigned within the department.
  • Efficiently produce and execute daily reports for segments, auditing reservations and updating as needed.
  • Correspond with guests/clients via email or telephone phone while monitoring Reservations voicemail regularly.
  • Work closely with Sales, Front Office and Accounting teams to ensure all client expectations are met and/or exceeded.
  • Assist with duties within other Reservations Segments (Leisure, Tour & FIT & Groups) when required.
  • All other duties as assigned.


Your Skills & Qualifications:

  • Previous reservations or sales experience is an asset.
  • Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset.
  • Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously.
  • Strong computer skills with a working knowledge of Word, and Excel.
  • Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.

Additional Information

Job Perks & Benefits:

  • Subsidized staff accommodation provided on-site for full time status employees
  • One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
  • Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
  • Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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