Reservations Agent

About TRIBE & JO&JOE Auckland

TRIBE and JO&JOE represent two bold, design-led hospitality concepts united by a passion for community, creativity, and connection.

TRIBE is a modern hotel experience crafted for a new generation of travellers. With unapologetically original design and a focus on comfort, quality, and style, TRIBE offers spaces that inspire authenticity and shared experience. The TRIBE Collective is more than a team, it’s a vibrant community that celebrates individuality and doing things differently.

JO&JOE, created in 2017, brings together the comfort of a hotel with the friendliness of a youth hostel. Its ‘open houses’ are colourful, caring, and rooted in local neighbourhood life. With rooftops, restaurants, bars, events, and designer rooms at affordable prices, JO&JOE is a place for both travellers and locals to connect. It’s not just about affordability, it’s about being open-minded and meeting new people.

Together, TRIBE Auckland and JO&JOE Auckland offer a unique hospitality experience that blends style, community, and inclusivity.

TRIBE Auckland and JO&JOE Auckland are seeking a Reservations Agent to join our team. This role will be shared across both properties, with JO&JOE operating on the Mews PMS System integrated with Duve, our guest-facing app. The Reservations Agent will be based within the SO/ Auckland reservations team, which includes a Reservations Supervisor and a Cluster Reservations Manager. Come and write a page in the history of JO&JOE and TRIBE by being part of this dynamic team!

Why you?

None of these missions will scare you: 

Mission 1: Manage all incoming booking inquiries across TRIBE Auckland, JO&JOE Auckland, ensuring accurate input of details and maximizing occupancy.

Mission 2: Collaborate closely with Sales, Revenue Management, Marketing, and Front Office teams to optimise occupancy and drive accommodation sales.

Mission 3: Provide professional, friendly, and knowledgeable support to guests, travel agents, and corporate clients, ensuring a high-quality commercial relationship.

Mission 4: Upsell room types, packages, and services while adhering to pricing strategies and brand standards.

Mission 5: Ensure all guest information, preferences, and booking details are correctly recorded in the Property Management System (Mews PMS for JO&JOE, and relevant systems for TRIBE).

Mission 6: Communicate guest requests and special requirements to Front Office, Housekeeping, and Food & Beverage teams for seamless service delivery.

Mission 7: Maintain up-to-date content across all distribution channels and back-office systems, ensuring accuracy and consistency.

Mission 8: Stay current with reservation systems, loyalty programs, promotions, and brand standards to enhance guest experiences.

Mission 9: Support weekly reporting and analysis of booking trends, system performance, and occupancy metrics.

Mission 10: Contribute to the reliability and completeness of invoicing processes, ensuring accuracy and compliance across all properties.

Because you’ve got it in you:

• Versatility and the desire to broaden your field of expertise.
• The ability to work as part of a team.
• Full of energy and good humour.
• Highly organized and detail-oriented, ensuring accuracy in reservations and guest information.
• A proactive problem solver, handling booking inquiries, modifications, and challenges with confidence.
• Adaptable and resilient, thriving in a fast-paced, multi-property environment.
• Customer-focused and engaging, building rapport with guests and clients to enhance their experience.
• A strong communicator, effectively liaising with internal departments and external partners.
• Motivated to learn and grow, staying updated on systems, promotions, and brand standards.
• 1-2 Years of experience in a Lifestyle/Luxury Hotel setting (highly beneficial)

We're sure you know the song:

1. First verse: We'll schedule an initial phone call with our Recruitment team if your application fits our beat.
2. Chorus: After a successful phone interview, your future boss and the JO&JOE Recruitment Team, give you an appointment! Be strong!
3. Last verse: Naturally, you'll hear back from us whether it's 👎 or 👍.

Accor/Ennismore Benefits:

• Staff meal while on shift
• Uniform provided and laundered
• International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
• Family & Friends Hotel Discounts
• Opportunities for further development and worldwide career progression within Accor/Ennismore
• Annual reward of a free night's accommodation at the hotel and additional perks!

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. JO&JOE and TRIBE are inclusive company, and our ambition is to recruit and promote diverse talent. Our adverts are gender-neutral. Any gender that is used here, is to simplify the text.