- Full-Time
- Permanent
- 21C MUSEUM HOTELS
- Rooms
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21c Museum Hotel Bentonville, Bentonville, United States
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REF51050U
Reservations Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Come join our Flock!
Reports To: Revenue and Reservations Manager
Supervises: None
General Purpose: As on-property agent for guestroom reservations and general customer service-related tasks, the Reservations Agent will have the opportunity to contribute/participate in a variety of reservations/revenue management tasks and will play a critical role in helping achieve reservations/revenue management goals pertaining to occupancy, ADR, RevPAR and Market Metrix scores.
Specific Responsibilities
Fields reservations from multiple channels and accurately inputs data into the OPERA Property Management System (PMS)
Assists Front Office team and Revenue and Reservations Manager with prompt resolution of guest issues pertaining to reservations
Maintains reservations including all guest notes & special requests
Inputs/manages all online travel agent (OTA) reservations
Inputs all group contracts in the PMS and Synxis Central Reservations System (CRS) and post initial and subsequent deposits when required
Enters all rooming lists into the PMS and continuously works with Sales Managers on updates to assist with a smooth execution of the group’s stay
Reviews and approves final group folios along with the Sales Managers
Inputs all contracts received from the Events Sales Manager and post deposits when required
Inputs all credit card and direct bill authorization forms
Assists Revenue and Reservations Manager with data reporting and other daily task when needed
Assists front desk in the execution of guestroom amenities & other customer service responsibilities
Assists front desk with daily arrivals list; communicating all special requests and VIPs
Assists Director of Sales & Marketing with special projects when needed
Builds professional relationship with repeat guests & VIPs
Maintains general reservations email inbox
Attends weekly and monthly revenue management and sales meetings
Performs other tasks as needed
Must have strong attention to detail, be able to multi-task, and eager to learn new skills.
Experience with OPERA PMS preferred but not required.
Effective/professional communication skills.
Detailed knowledge of the hotel, room types, amenities.
Knowledge of downtown and the surrounding neighborhoods a plus
Must pass a background check.
Physical Requirements
Must be able to sit or stand for extended periods of time. Position may require the agent to walk throughout the property and up and down stairs.
Education/Formal Training
High School diploma required. Associate or Bachelor’s degree preferred.
Experience
Reservations/Front desk experience preferred
21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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