- Full-Time
- Permanent
- MAMA SHELTER
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
MAMA SHELTER MAMA SHELTER DUBAI BUSINESS BAY, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF43177Y
Reservation Supervisor
Region
Luxury & Lifestyle
Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
------------------------------
Our commitment to diversity and inclusion:
Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
Would you like to do the opening of our Mama Shelter Dubai? 🏨
THE MISSION?
Ready to take charge and make every reservation shine? 🌟📅 We're opening a position of Reservation Supervisor who’s eager to bring their expertise and enthusiasm to our dynamic team at Mama Shelter Dubai!
Your mission, should you choose to accept it:
- Keep a keen eye on daily reservations to ensure we’re hitting our response time targets and maintaining top-notch quality for guest details, rates, and payments. ⏰🔍
- Organize and lead on-the-job and weekly training sessions for your team, making sure everyone’s skills are sharp and up-to-date. 📚👩🏫
- Stay ahead of the game by keeping your team informed about all hotel updates, changes, and special promotions. 🏨📢
- Spot-check reservations from the previous day and give VIP arrivals the royal treatment they deserve. 👑📋
- Master and oversee all duties and tasks, ensuring that your team performs with efficiency and meets our high standards. 🛠️🔝
- Assist the department head with reports, documents, duty rosters, and other management tasks as needed. 📊📝
- Embrace a sales-focused mindset, supporting the sales team with a positive attitude and consistent approach. 💼💪
- Protect our guests' and staff's information with the utmost security and confidentiality. 🔐👥
- Be the friendly voice on the phone, making a great first impression and handling every guest with tact and patience. 📞😊
- Communicate clearly, help others with a smile, and keep a sharp eye on accuracy for processing reservations and room requests. 🗣️👀
- Stay flexible and diplomatic, especially when dealing with challenging situations or demanding guests. 🌀🤗
MADE FOR YOU? ONLY IF…
- You’re the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky. 💪
- You’re as real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest. 🌟
- Transparency is your thing: Your motives, methods, and goals are clear as day. No smoke and mirrors here! 🔍
- You own your oops moments: Mistakes happen – you own them, learn from them, and help the team avoid them next time. 🙌
- Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts. ⚖️
- You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault. 🗝️
YOUR LITTLE EXTRAS:
- You always follow through: When you commit, you deliver. Every time. 🚀
- Team player (and solo star): Whether you’re working with the squad or flying solo, you nail it. 👥🌟
- Your vibe is positive & approachable: You’ve got that energy that lifts the room, for both your colleagues and guests. 😊
- You know your people: You take the time to get to know your teammates and our guests. Relationships matter. 💬
- You’ve got everyone’s back: We’re all in this together – one big family making magic happen. 🤝✨
We’re sure you know the beat🎶:
1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus: After the successful telephone interview, we will see you at Mama or online, be ready!
(chorus x2 depending on the position)
Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ADAGIO
Job type
Permanent
Locations
Paris
Job Category
Sales & Marketing
Description
Adagio a déployé le RMS IDeaS en 2024 sur l’ensemble de son parc. IDeaS est le leader mondial de logiciel de revenue management, présent dans plus de 100 pays et 18000 hôtels avec une technologie d’IA
Reference
f0c3e6e8-9cd7-487c-a4bd-0a1dbf7335b8
Expiry Date
01/01/0001
Salary
Location
Lyon, France
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Lyon
Job Category
Sales & Marketing
Description
Vous définissez la stratégie de Revenue Management d’hôtels de marques et catégories différentes.Vous pilotez la stratégie de prix et de mix des différents segments.Vous effectuez les cotations des gr
Reference
10db03c2-94ce-4ed7-9bb2-15f57f703226
Expiry Date
01/01/0001
Salary
Location
London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ENNISMORE
Job type
Permanent
Locations
London
Job Category
Sales & Marketing
Description
What you’ll do in the role…Be the team’s expert voice in an ever-evolving world of paid performance channels, SEO, CRM, social media and any and all new digital commercial platformsManage an in-house
Reference
0ec15163-9f8c-422b-922b-1b20d176a2c5
Expiry Date
01/01/0001
Salary
Location
Fairmont Makati, Makati City, Philippines
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Makati City
Job Category
Sales & Marketing
Description
Reviews sales contracts, establish parameters, quotes and negotiate prices.Develops market segments action plan, account management and its execution. Participates in the tradeshows and conventions or
Reference
4d82c210-6990-453a-9cd5-3d72586aaec9
Expiry Date
01/01/0001
Salary
Location
Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
ACCOUNT MANAGEMENT Serve as a primary point of contact for assigned accounts.Develop and execute strategic business and account plans, with clearly articulated strategies, tailored to each clients’ n
Reference
e6b3c7e3-b05f-4f98-bd65-8e99a9d25461
Expiry Date
01/01/0001
Salary
Location
MAMA SHELTER MAMA SHELTER SINGAPORE ORCHARD, Singapore
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Singapore
Job Category
Sales & Marketing
Description
THE MISSION ? You have been appointed Minister of the Right Price at your Mama! 👏You are responsible for maximizing the room revenue by ensuring the most profitable pricing and by making sure that t
Reference
62624c15-f587-451a-b9e1-d3fdea14fbbc
Expiry Date
01/01/0001
Salary
Location
ibis Lagos Airport, Lagos, Nigeria
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Lagos
Job Category
Sales & Marketing
Description
Collaborate with Sales Manager in the planning and development of sales strategies, as well as in setting sales goals and standards.To negotiate contracts with clients and to ensure that all necessar
Reference
62c12510-a67b-4ac7-b732-b54ce0464a9f
Expiry Date
01/01/0001
Salary
Location
ibis New Delhi Aerocity, New Delhi, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
New Delhi
Job Category
Sales & Marketing
Description
Job Summary: As the second in command for revenue management, you will be instrumental in shaping the overall revenue strategy for Ibis and Ibis Styles hotels in India. Key Responsibilities: Operat
Reference
dfbbbcc3-d91d-4854-b63a-88aef6e03949
Expiry Date
01/01/0001
Salary
Location
Raffles Udaipur, Udaipur, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Udaipur
Job Category
Sales & Marketing
Description
You are the beginning of an exceptional guest experience. As a Reservations Executive, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! What i
Reference
21496d8a-4137-420d-b1cf-6c03408e4fb0
Expiry Date
01/01/0001
Salary
Location
Novotel World Trade Centre Dubai, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
Develop and curate engaging content (text, images, videos) for social media platforms, aligning with the hotels' branding and marketing strategies.Manage and monitor social media accounts for all thre
Reference
4dd2e52b-8042-4b3f-801f-abbacfe45340
Expiry Date
01/01/0001