- Full-Time
- Permanent
- MOVENPICK
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
, Mövenpick BDMS Wellness Resort Bangkok, Thailand
__jobinformationwidget.freetext.ExternalReference__
REF30886B
Reservation Supervisor
Region
PM&E
This vacancy has now expired. Please see similar roles below...
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
At Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.
All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.
A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.
- Assists in monitoring and managing the reservationist team to ensure excellent customer service
- Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour
- Maximise occupancy by ensuring high conversion of enquiries into bookings.
- Supervises, monitors calls, coaches, counsels, trains, disciplines and reviews reservation officer
- Evaluates Reservation officer' s performance and productivity to insure they meet service level goals
- Make sure to provide an excellent introduction to the Hotel and its services with regards to the information given about the hotel and surrounding area
- Ensures that administrative procedures never take priority over guest relations
- Takes into account and anticipates guests' needs, Deals swiftly, efficiently and sensitively to guest complaints that cannot be settled directly by team members and follows through
- Conveys the brand and hotel image through his/her irreproachable attitude
- Helps increase guest loyalty through quality of service
- Ensure all documents are filed properly and files are labelled clearly. Provide daily, weekly and monthly reports as required
- Assists the Manager to lead the team and to deliver the best Service possible
- Develops employees' motivation and team spirit by creating a good working atmosphere
- Integrates and trains employees, providing support for skills development
- Ensures that employees are well presented (uniforms, personal hygiene etc.)
- Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR
- Maximize upselling and offer appropriate room category for the guest; ensure the guest receives the accommodation he / she is expecting
- Ensures the Group's loyalty program (ALL) is promoted to the guests24Motivates and drives the team to attain the department's targets
- Experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem-solving abilities
- Fluency in English, additional languages are a plus
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Novotel Melbourne Central, Melbourne, Australia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Melbourne
Job Category
Sales & Marketing
Description
Reservations Sales AgentShowcase your outstanding interpersonal skills as a Reservations Sales Agent, where you will provide organizational and administrative support to the team and memorable service
Reference
ede87a87-208c-4b7c-9777-4572c33849b7
Expiry Date
01/01/0001
Salary
Location
Hotel Mercure Wien Westbahnhof, Vienna, Austria
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Vienna
Job Category
Sales & Marketing
Description
Annahme und Bearbeitung von eingehenden Anfragen und ReservierungenErstellen von Angeboten und BeherbergungsverträgenPflege von ReservierungssystemenPflege der Kunden- und Gästekontakte
Reference
657f7b5a-3815-4504-a2bb-679535a55b9d
Expiry Date
01/01/0001
Salary
Location
Mercure Sao Paulo Vila Olimpia, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Sales & Marketing
Description
Cluster - Mercure Vila Olímpia, Mercure Berrini, Mercure JK e ibis IbirapueraGerenciar, Planejar e administrar as ações ligadas à vendas operacionais (hospedagem, eventos e correlatos), dos hotéis do
Reference
1662a06a-6df5-47bc-ac45-ab767f5427d2
Expiry Date
01/01/0001
Salary
Location
SOFITEL MARRAKECH PALAIS IMPERIAL, Marrakesh, Morocco
Experience Level
Director
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Marrakesh
Job Category
Sales & Marketing
Description
Le Directeur des Ventes et Marketing (H/F) assume l’entière responsabilité du leadership et de la gestion des fonctions vente et marketing (vente des chambres et de la restauration, le positionnement
Reference
4143c169-a110-4db9-8e33-6413a5db9b4d
Expiry Date
01/01/0001
Salary
Location
Hotel Mercure Wien Westbahnhof, Vienna, Austria
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Vienna
Job Category
Sales & Marketing
Description
Bei uns übernimmst Du die spannende Organisation der Reservierungsabteilung und gestaltest aktiv die Entwicklung und Umsetzung von Abteilungsstandards. Zu Deinen Aufgaben gehören:Annahme und Bearbeitu
Reference
83bcfef8-97d5-421e-b968-19c0318261eb
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Sukhumvit 15 Bangkok, Bangkok, Thailand
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Bangkok
Job Category
Sales & Marketing
Description
To ensure smooth administration of Sales Department to the standard required by the HotelTo coordinate all internal and external correspondence, incoming e-mail, and other assigned administrative duti
Reference
d88a57e7-915b-4c58-9def-b2cc76b8de68
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS JEDDAH OBHUR, Jeddah, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Jeddah
Job Category
Sales & Marketing
Description
Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.Planning and using efficient organizational skills to run the daily operation.Supervising on-th
Reference
9837a658-ada3-48b1-bbe8-b8653bdfdcba
Expiry Date
01/01/0001
Salary
Location
Novotel Amsterdam Schiphol Airport, Hoofddorp, Netherlands
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Hoofddorp
Job Category
Sales & Marketing
Description
As a Reservations Employee within Team NASA (Novotel Amsterdam Schiphol Airport), you and your colleagues are committed to providing a unique and positive guest experience every day. At NASA, we're no
Reference
5117a2c8-b74f-4c84-814b-155902600a3d
Expiry Date
01/01/0001
Salary
Location
Sofitel Paris Le Faubourg, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Paris
Job Category
Sales & Marketing
Description
Une carrière qui laisse votre passion s’exprimer Au sein de l’équipe réservations, vous serez le garant du futur déroulement du séjour des clients dans l'hôtel. Vous devez assurer pour chaque clien
Reference
c421a776-88ca-4853-8783-484b10ecb81f
Expiry Date
01/01/0001
Salary
Location
Novotel Chennai OMR, Chennai, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Chennai
Job Category
Sales & Marketing
Description
Primary Responsibilities Prime Function: Constantly investigate and assess market conditions and competition to determine effective and productive sales programs
Reference
b7eeb2b8-492c-4dee-87e6-5cb6f18534f6
Expiry Date
01/01/0001