- Full-Time
- Permanent
- MOVENPICK
- Sales & Marketing
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Mövenpick BDMS Wellness Resort Bangkok, Mövenpick BDMS Wellness Resort Bangkok, Thailand
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REF32926J
Reservation Officer
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
At Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.
All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.
A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.
Join our team at Mövenpick BDMS Wellness Resort Bangkok, Thailand, as a Reservation Officer! We're looking for a detail-oriented and customer-focused professional to manage hotel reservations and provide exceptional service to our guests.
- Handle incoming reservation inquiries via phone, email, and other channels promptly and professionally
- Process bookings, modifications, and cancellations using the hotel's reservation system
- Provide comprehensive information about room types, rates, packages, and resort amenities to potential guests
- Upsell room upgrades and additional services to maximize revenue
- Coordinate with other departments to ensure guest requests and special arrangements are fulfilled
- Maintain accurate and up-to-date reservation records
- Assist in implementing revenue management strategies to optimize occupancy and rates
- Generate and distribute daily reservation reports
- Address and resolve guest concerns related to reservations
- Stay informed about current promotions, events, and changes in hotel policies
- Participate in regular team meetings and training sessions to enhance knowledge and skills
- Minimum of 1 year experience in hotel reservations or similar customer service role
- Excellent verbal and written communication skills in Thai and English, with a customer-oriented mindset
- Proficiency in MS Office suite and hotel reservation systems (e.g., Opera, Amadeus)
- Strong attention to detail and organizational skills
- Ability to multitask and work efficiently in a fast-paced environment
- Excellent problem-solving skills with ability to think on your feet
- Flexibility to work various shifts, including weekends and holidays
- Bachelor's degree in Hospitality Management is a plus
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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