- Full-Time
- Permanent
- MOVENPICK
- Executive & Hotel Management
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MOVENPICK RESORT & SPA BINTAN LAGOON, Lagoi, Indonesia
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REF49739R
Reservation Manager
Region
MEA SPAC
Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.
Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
Ensure information provided to guests is accurate and individualized
Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge
Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
Assist in preparing daily, weekly and monthly reports
Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
Ensure smooth shift changes with proper pass-on to the next shift
Report any equipment failures/problems & repair requests to Maintenance Department
Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
Coordinate and communicate with all other departments to ensure a smooth operation
Interview, select and recruit direct reports
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members’ appearance, attitude and degree of professionalism
Prepare detailed induction programs for new employees
Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Diploma education
Minimum 1 year of experience in a similar capacity or minimum 3 years of experience in the area of guest services/tele-marketing
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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