- Full-Time
- Permanent
- MOVENPICK
- Executive & Hotel Management
__jobinformationwidget.freetext.LocationText__
MOVENPICK RESORT & SPA BINTAN LAGOON, Lagoi, Indonesia
__jobinformationwidget.freetext.ExternalReference__
REF49739R
Reservation Manager
Region
MEA SPAC
Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.
Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
Ensure information provided to guests is accurate and individualized
Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge
Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
Assist in preparing daily, weekly and monthly reports
Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
Ensure smooth shift changes with proper pass-on to the next shift
Report any equipment failures/problems & repair requests to Maintenance Department
Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
Coordinate and communicate with all other departments to ensure a smooth operation
Interview, select and recruit direct reports
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members’ appearance, attitude and degree of professionalism
Prepare detailed induction programs for new employees
Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Diploma education
Minimum 1 year of experience in a similar capacity or minimum 3 years of experience in the area of guest services/tele-marketing
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
25hours Hotel Vienna at MuseumsQuartier, Vienna, Austria
Experience Level
Executive
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Vienna
Job Category
Executive & Hotel Management
Description
Wie schaut dein Arbeitstag aus … Du bist die Drehscheibe der Hoteloperation, leitest ganzheitlich und ergebnisverantwortlich alle operativen Abteilungen und fungierst als Bindeglied zwischen Gästen, M
Reference
d671fbf3-481f-4d33-a9e9-8bb205422dc5
Expiry Date
01/01/0001
Salary
Location
Novotel London Waterloo, London, United Kingdom
Experience Level
Executive
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
London
Job Category
Executive & Hotel Management
Description
WHAT WE ARE SEEKING:•You will be accountable for delivering strong operational performance, leading high-performing team, and driving commercial outcomes.•You will actively seek new business and ways
Reference
0262ffbe-2407-4ccd-af2b-24678adb2842
Expiry Date
01/01/0001
Salary
Location
London, United Kingdom
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
London
Job Category
Executive & Hotel Management
Description
About the roleAre you a visionary hospitality leader with a passion for operational excellence and strategic impact? Accor is seeking a Vice President of Operations (VPOM) for our Managed Hotels in th
Reference
8c376a8c-f06b-4b3c-936d-ccaabea70f32
Expiry Date
01/01/0001
Salary
Location
Admiral Hotel Manila - MGallery, City Of Manila, Philippines
Experience Level
Director
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Philippines
Job Category
Executive & Hotel Management
Description
Be an Ambassador of the MGallery brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and m
Reference
c20a6e40-af3a-42ec-8c48-4f3e1d3fc519
Expiry Date
01/01/0001
Salary
Location
Mövenpick Marrakech, Marrakesh, Morocco
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Marrakesh
Job Category
Executive & Hotel Management
Description
L’hôtel Mövenpick Mansour Eddahbi recherche un(e) Contrôleur / Contrôleuse Points de Vente pour renforcer le suivi de ses opérations terrain.Missions principales :Réaliser des audits réguliers (stocks
Reference
2443539a-cf5c-4900-9b0e-f48ee3c8e9f6
Expiry Date
01/01/0001
Salary
Location
Pullman Vung Tau, Vũng Tàu, Vietnam
Experience Level
Director
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Vietnam
Job Category
Executive & Hotel Management
Description
GENERAL MISSION:The position is responsible for the Hotel Operational Departments (Front Office, Housekeeping, F&B Service, Culinary & Engineering). Manage the operations of the hotel in order to maxi
Reference
5ad2486a-0f92-44bd-a4c5-b48c9f210c52
Expiry Date
01/01/0001
Salary
Location
Fairmont Palliser, Calgary, Canada
Experience Level
Director
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Calgary
Job Category
Executive & Hotel Management
Description
Director, OperationsAs Director, Operations at Fairmont Palliser, you will be at the helm of a landmark hotel that’s shaped Calgary’s skyline and stories for over a century. Reporting directly to the
Reference
383e108f-ac67-45c4-8e96-377d9b0813d9
Expiry Date
01/01/0001
Salary
Location
Medellín, Colombia
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Medellín
Job Category
Executive & Hotel Management
Description
Actuar como corresponsable de la gestión de la operación e implementar la estrategia del hotel, con el fin de maximizar los niveles de satisfacción de los clientes externos e internos.Asegurar el func
Reference
6fd8385c-7960-4475-99ec-d0658da34192
Expiry Date
01/01/0001
Salary
Location
Pullman Phuket Panwa Beach Resort, Pullman Phuket Panwa Beach Resort, Thailand
Experience Level
Executive
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Phuket
Job Category
Executive & Hotel Management
Description
•Manage hotel operations to maximize profitability and to ensure superior guest experience.•Identify and implement strategic performance drivers to optimize commercial performance, to attract and ret
Reference
cbc2e3c8-2644-4c94-bb26-89402adc40d3
Expiry Date
01/01/0001
Salary
Location
ibis London Docklands Canary Wharf, London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
London
Job Category
Executive & Hotel Management
Description
Assistant General Manager Be the number two to the General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximize
Reference
08476444-73cb-4fa1-80e0-b5e717380306
Expiry Date
01/01/0001