Reservation & E-Commerce Manager

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Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city’s storied history and traditions to bring guests an exceptional experience in the heart of one of the world’s most talked about destinations.

Fairmont Quasar Istanbul is at once in touch with this fabulous city’s past and part of its dynamic future, rising up from the heart of Istanbul’s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.

The Reservation & E-Commerce Manager will be responsible for the daily operations and administration of the Royal Service & Reservation department, including providing support, coaching, training and directing a team of Royal Service & Reservation Supervisors and Royal Service & Reservation Agents & Telephone Operators.

Furthermore, the Reservation & E-Commerce Manager will ensure update and maintenance of the hotel’s telephone system as well as reviewing and maximization of the current and future revenue opportunities related to telecommunications at the Hotel. Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.

Management of Online Reservation Systems: Providing accurate and up-to-date information on the hotel's online reservation platforms (especially the hotel website, OTAs). Ensuring that the system works properly so that customers can easily make reservations.

Pricing and Promotions: Determining price strategies, creating special offers and promotional campaigns. Managing prices competitively and dynamically.

Customer Relationship Management (CRM): Managing customer demands and feedback from online channels. Providing personalized services to increase customer satisfaction.

Sales and Performance Analysis: Collecting and analyzing online sales data. Monitoring sales performance, developing revenue generation strategies and reporting.

Online Customer Experience: Optimizing user experience on the website and other online platforms. Making the necessary arrangements for a smooth reservation process.

Payment and Security Management: Ensuring that online payment systems work correctly and are secure. Ensuring security and confidentiality regarding customers' payment information.

Collaborations and Distribution Channels: Expanding the hotel's online distribution network by collaborating with third-party platforms such as Online Travel Agencies (OTA).

Competition Analysis: Monitoring the online pricing, promotion and marketing strategies of competing hotels and taking strategic steps.

• Higher education (tourism and hotel management)
• Good command of English is required
• Experience in the relevant position
• Knowledge of Microsoft Windows computer programs:
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must possess professional telephone etiquette and have an excellent command
• Strong team player who can work independently in a fast-paced environment
• Dynamic, willing to learn
• Have good sales and presentation skills
• Ability to manage multiple tasks at the same time
• Management experience would be an advantage.
• Strong analytical, organizational and creative thinking skills
• Pre-Opening experience would be a plus

Your team and working environment:
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Only Turkish or candidates which able to communicate in Turkish will be hired.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.