- Full-Time
- Permanent
- Sales & Marketing
- ACCOR
__jobinformationwidget.freetext.LocationText__
Mövenpick Hotel and Residences Riyadh, Riyadh, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF18993K
Reservation Agent (Saudi National)
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
Our Vision, we make moments
Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.
It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.
We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.
The Role
- Under the guidance and supervision of the Revenue & Reservations Manager and within the limits of the established Mövenpick Hotels & Resorts policies and OSM (Operational Standards Manual), Receive and handle all reservations, work to and with management and strive to learn more each day. Show initiative to improve existing methods and refine established procedures. He/she participates in promotional and various marketing functions throughout the course of the year. Works diligently to develop and maintain corporate clientele in performing these duties he shall at all times maintain good relations with his supervisor, the Department Heads and supervisors as well as with the local authorities and other key persons.
- To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets. He / She promote the desired work culture around Integrity, Respect, Team work and Service of Mövenpick Hotels and Resorts and its brand ethos.
Key Deliverables and Responsibilities
Planning & Organizing:
- To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
- Maximize hotel yield by up selling and suggestive selling as set out.
- Perform as per OSM Standards and in line with the Service Ingredients. Be fully aware of the hotel daily events for the day
- Attend training classes as per schedule
- Is aware of the daily activities and has product knowledge of all the hotel facilities to maximise upselling at all times
- To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ball rooms. To be well informed about special functions and events held in the hotel on a daily basis.
Operations:
- To follow the grooming standards of the hotel to portray a professional image at all times
- Show fullest cooperation and respect within the team and other departments
- To be fully aware of the national history, places of interest, shopping areas, etc.
- Works diligently to develop and maintain relationships with corporate clientele to maximise revenue
- To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
- To ensure that the product standards are followed as trained.
- To input and answer all written correspondence (fax & email) and telephone inquiries within 24 hours of being received.
- To ensure all reservations are correctly and accurately input into the opera system and maintained.
- To ensure that all reports are completed on a daily basis and filed for reference.
- To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
- Maximize hotel yield by up selling and suggestive selling in line with strategy.
- To file all correspondence on a daily basis ready for hand-over to reception.
- To conduct a daily audit of tomorrows arrival file to ensure accurate details are recorded in each reservation.
- To use guest names whenever appropriate.
- Thoroughly familiarizes oneself with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.
- Seek out potential corporate clients and gives the lead to either the Reservations Manager or the Sales Department
- Co-ordination with Front Office and other departments if regarding requests as required.
- He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
- Assist in Task Force Teams for new openings as requested
- To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety
Administration:
- Ensure inputting and processing of all reservation requests to process the sales of rooms.
- To ensure complimentary vouchers are received from internal departments (wherever applicable) and are filed immediately.
• Strong leadership and interpersonal skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
FRS Global Reservation Center, Moncton, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Moncton
Job Category
Sales & Marketing
Description
What is in it for you:The opportunity to work with our diverse GRC team and our global community of members, creating memories and connecting people and culturesOngoing training and learning to contin
Reference
052c6e4a-d081-4a52-a7b3-38a03851c545
Expiry Date
01/01/0001
Salary
Location
Fairmont Sonoma Mission Inn & Spa, Sonoma, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Sonoma
Job Category
Sales & Marketing
Description
The Event & Wedding Sales & Services Manager plays a key role in driving revenue, enhancing guest experiences, and ensuring the seamless execution of events at Fairmont Sonoma Mission Inn & Spa. This
Reference
bcef18d2-7044-48d2-93a5-ceb59f9eaa68
Expiry Date
01/01/0001
Salary
Location
Mercure São Paulo JK, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Sales & Marketing
Description
- Realizar a venda dos apartamentos, prestando informações gerais aos clientes sobre as instalações e serviços do hotel, assim como negociando tarifas com base em parâmetros preestabelecidos.- Adminis
Reference
da2bd86c-05e2-4f0b-9fd8-5b343395c572
Expiry Date
01/01/0001
Salary
Location
ibis Osasco, Osasco, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Brazil
Job Category
Sales & Marketing
Description
Planejar e administrar as ações ligadas à vendas operacionais (hospedagem, eventos e correlatos), garantindo o máxima rentabilidade das operações e a fidelização dos clientes.* Realizar visitas aos cl
Reference
fd0655d2-7025-4ebb-bdf3-cfb1a51908d1
Expiry Date
01/01/0001
Salary
Location
Swissôtel Al Ghurair, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
As a Reservation Agent you are responsible for handling incoming calls and inquiries to the reservation department in a professional, efficient, and friendly manner.What’s in it for you:Employee benef
Reference
2de1f851-48cc-4485-abd5-8051f665cc7e
Expiry Date
01/01/0001
Salary
Location
Fairmont Chicago - Millennium Park, Chicago, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Chicago
Job Category
Sales & Marketing
Description
The Small Market Sales Manager is responsible for identifying, prospecting, and securing group rooms business. Liaise between multiple departments to turn moments into memories and make special happen
Reference
33e93700-8a32-4f7f-8617-93b4396575bc
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Bikini Berlin, Berlin, Germany
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Berlin
Job Category
Sales & Marketing
Description
Wie schaut dein Arbeitstag aus …Du bist Markenbotschafter der 25hours Hotels, schaffst es den besten Draht zu unseren Kunden aufzubauen und diesen bestmöglich zu pflegenDu koordinierst deinen Tagesabl
Reference
9437520c-0a9d-45a0-9a70-56abaf8f7b47
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Bikini Berlin, Berlin, Germany
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Berlin
Job Category
Sales & Marketing
Description
Wie schaut dein Arbeitstag aus …Du bist Markenbotschafter der 25hours Hotels, schaffst es den besten Draht zu unseren Kunden aufzubauen und diesen bestmöglich zu pflegenDu koordinierst deinen Tagesabl
Reference
d3ed85fc-7b51-4d9b-a6d5-b06cef7ea443
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Bikini Berlin, Berlin, Germany
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Berlin
Job Category
Sales & Marketing
Description
How does your working day look like …You’ll be the ambassador for the 25hours Hotels brand, you’ll succeed in forging the best links to our customers, and cultivating them to the best of your abilitie
Reference
210f19a3-6640-4c4b-b1a9-e99d8b813742
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Bikini Berlin, Berlin, Germany
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Berlin
Job Category
Sales & Marketing
Description
How does your working day look like …You’ll be the ambassador for the 25hours Hotels brand, you’ll succeed in forging the best links to our customers, and cultivating them to the best of your abilitie
Reference
9cbdba8e-ad0d-40bf-b644-f46321ae83a3
Expiry Date
01/01/0001