- Full-Time
- Permanent
- SOFITEL
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Sofitel Abu Dhabi Corniche, Abu Dhabi, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF16451E
Reservation Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Gründe für Accor zu arbeiten?
Wir sind weit mehr als ein weltweit führendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Persönlichkeit passen.
Wir unterstützen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen dafür, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen Möglichkeiten von Accor erkunden kannst.
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam können wir die Gastronomie und Hotellerie von morgen verändern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.
Tu das, was Du liebst, trage etwas für die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS
- Plan the room reservations.
- Ensure proper selling techniques and strategies are utilized to maximize room revenues.
- Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
- Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
Sales & Marketing Planning
- Plan & prepare forecasts on a timely basis for review.
- Plan & prepare monthly reports, forecasts and other relevant reports.
- Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
People Management
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure that the team has been trained for all safety provisions.
Financial Management
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
- Assist in the development of occupancy forecasts for the annual budget.
Operational Management
- Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
- Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
- Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
- Ensure calculative overbooking.
- Give discounts and corporate rates, as per the company’s policy.
- Ensure that all reservations are recorded as per standard procedures.
- Handle additional responsibilities as and when delegated by the Management.
Managerial Qualities
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
- Ability to accept responsibility;
- Self confidence, motivation, drive and tenacity;
- Ability to enhance organizational performance;
- Ability to clearly delegate tasks and responsibilities;
- Ability to think strategically, inductively, and creatively;
- and the propensity to recognize and acknowledge other peoples’ ideas.
Experience as a Reservation Executive or Reservation Associate could be an added advantage.
Degree in Hotel Management.
Ihr Team und Arbeitsumfeld:
In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis
Unser Engagement für Diversity & Inclusion:
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
İstanbul, Turkey
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Istanbul
Job Category
Sales & Marketing
Description
Fostering a Loyalty Culture and drive PerformanceEnsure the hotels engagement and performance by a close monitoring and analysis of the loyalty KPIsConduct monthly reviews with Focus and flop hote
Reference
855a554c-f17c-405c-9a13-40123ad435c1
Expiry Date
01/01/0001
Salary
Location
New York, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
New York
Job Category
Sales & Marketing
Description
The Brand Content and Social Media Manager will develop the strategy and create content that strengthens the Raffles positioning of enchanted glamour and legendary service on all channels. Reporting t
Reference
87d486bc-54ae-4d25-9d12-adbd28b98e82
Expiry Date
01/01/0001
Salary
Location
Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
Supervise all hotel marketing & PR activities, working with on property teams to optimize hotel programs, in support of key KPI’s.Responsible for driving individual hotel performance, related to key K
Reference
bd029e33-2190-4496-b8fb-041bc407c654
Expiry Date
01/01/0001
Salary
Location
Ho Chi Minh City, Vietnam
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vietnam
Job Category
Sales & Marketing
Description
Brand Marketing: •Ensure a comprehensive understanding of the Group's brands, standards, and DNA, preserving brand integrity in all communications and identity elements. •Serve as the custodian for
Reference
edc1e30a-89b5-4573-a296-c61f0b22a38a
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Scottsdale
Job Category
Sales & Marketing
Description
Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key to achieving the performance objectives of this jobThe emphas
Reference
4f3de30c-53b3-4b47-8372-0af1f66ea81c
Expiry Date
01/01/0001
Salary
Location
La Cigale Hotel Managed by Accor, Doha, Qatar
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
What you will be doing:Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:Responsible for achieving hotel targets by optimizi
Reference
39a1e97e-b172-4a05-adc9-62e03b54d650
Expiry Date
01/01/0001
Salary
Location
Paris, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Paris
Job Category
Sales & Marketing
Description
We are looking for an ambitious VP Economy Brands – Experience for our eco Brands to join our Global Brand & Marketing Team. This is an exciting role leading transformation and evolution of Ibis, Ibis
Reference
ca46bb7e-c76e-4078-94fe-87f961f0ad7b
Expiry Date
01/01/0001
Salary
Location
Nanterre, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Nanterre
Job Category
Sales & Marketing
Description
VOS PRINCIPALES RESPONSABILITES :Technique Métier et relation client :Rattaché à la direction du cluster Pullman Paris, le Directeur du revenu met en œuvre les techniques de revenue management pour l’
Reference
da842832-942b-486f-b1b4-4f31e4c858b6
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Bikini Berlin, Berlin, Germany
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Berlin
Job Category
Sales & Marketing
Description
Wie schaut dein Arbeitstag aus …Du bist Markenbotschafter der 25hours Hotels, schaffst es den besten Draht zu unseren Kunden aufzubauen und diesen bestmöglich zu pflegenDu koordinierst deinen Tagesabl
Reference
9437520c-0a9d-45a0-9a70-56abaf8f7b47
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Bikini Berlin, Berlin, Germany
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Berlin
Job Category
Sales & Marketing
Description
How does your working day look like …You’ll be the ambassador for the 25hours Hotels brand, you’ll succeed in forging the best links to our customers, and cultivating them to the best of your abilitie
Reference
9cbdba8e-ad0d-40bf-b644-f46321ae83a3
Expiry Date
01/01/0001