- Full-Time
- Permanent
- NOVOTEL
- Sales & Marketing
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Novotel Liverpool Centre, Liverpool, United Kingdom
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REF43133V
Reservation Agent
Region
Europe and North Africa
Situated in the historic city of Liverpool the Novotel Liverpool city Center is a stylish 4-star hotel located in the heart of the city placing you next to some of the UK's best sporting, musical, and commercial attractions. Just a stones throw away you can experience art and history at the Albert Docks, or why not visit the cities' nightlife scene down at Cavern walks or why not try one of many award winning restaurants. Novotel is a great choice for both families and business workers looking to escape.
Guests can relax and enjoy a delicious meal in our stylish Ropewalks bar and restaurant, which serves freshly cooked local and international cuisine as well separate choices for kids. Why not unwind in the bar where we serve a full array of drinks. The hotel boasts ten spacious meeting rooms with facilities to suit different needs, We also have a separate welcome area where you can gather before moving to your meeting room making this an ideal place for your business needs.
In this dynamic role, you will manage reservations received via phone, fax, internet, and email, ensuring a seamless and efficient booking process. Your efforts will drive and optimize room sales in line with our brand and hotel policies, all while providing guests with a warm welcome and exceptional assistance. You'll play a vital role in ensuring smooth check-in operations for the front desk by accurately entering reservation details and communicating crucial information to relevant staff members. Additionally, you'll confirm reservations with meticulous attention to detail and collaborate effectively with other hotel departments. If you're passionate about hospitality and looking to make a meaningful impact, apply today!
- Leadership & Reporting
- Comprehensive Operational Oversight:
- Quality Assurance
- Coordination & Optimization
- Culture & Development
- Talent Management:
- Duty Management
- Drive Profit
- You liaise with the hotel's various departments on customer requests, and are a recognized "facilitator" within the establishment.
- You're responsible for building customer loyalty, so they'll keep coming back for you.
- Additional tasks given by Reporting Manager
Hourly rate: £12
Benefits:
- Employee benefit card offering discounted rates at Accor worldwide up to 70% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Friends & Family Rates
- 28 days of paid holidays per year (pro rata)
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee Vivup program with direct access to GP, high street discounts and many more
- Discounted or free food
- Work based Pension
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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