Reservation Agent

Novotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 23 meeting rooms can host up to 1,800 delegates

Novotel Jakarta Mangga Dua Square serves as a convenient base to explore the city. Close to business & shopping center, JIExpo Kemayoran, Ancol Dreamland, and Jakarta International Stadium Novotel Jakarta Mangga Dua Square is located close to Mangga Dua Square, remarkable landmark of Jakarta Old City, and near Harbour to explore the tropical atmosphere of Thousand Islands

Novotel Jakarta Mangga Dua Square is strategically located close the biggest amusement eco-park Taman Impian Jaya Ancol, and surrounding by many place of tourist attraction.

We are seeking a dedicated and customer-focused Reservation Agent to join our team in Jakarta, Indonesia. As a Reservation Agent, you will play a crucial role in providing exceptional service to our guests by managing bookings, answering inquiries, and ensuring a smooth reservation process.

• Handle all reservation-related communications via phone, email, and other channels
• Process bookings accurately and efficiently, ensuring all guest information is correctly recorded
• Provide detailed information about room types, rates, packages, and hotel amenities
• Upsell and cross-sell hotel services to maximize revenue opportunities
• Resolve guest concerns and issues related to reservations in a timely and professional manner
• Collaborate with other departments to ensure guest preferences and special requests are accommodated
• Maintain an organized filing system for reservations and related documentation
• Stay updated on hotel policies, promotions, and local events to provide accurate information to guests
• Generate and distribute daily reports on reservation status and occupancy forecasts
• Assist in training new team members as needed

• High school diploma or equivalent
• Excellent verbal and written communication skills in English and Bahasa Indonesia
• Strong organizational, customer service, and problem-solving abilities
• Proven ability to multi-task and prioritize in a fast-paced environment
• Proficiency in Microsoft Office applications and ability to quickly learn new software systems
• Detail-oriented with a commitment to accuracy in data entry and record-keeping
• Friendly and professional demeanor with a customer-first attitude
• Flexibility to work various shifts, including weekends and holidays
• Previous experience in a similar role, preferably in the hospitality industry (preferred)
• Familiarity with hotel Property Management Systems, such as Opera PMS or Opera Cloud (preferred)
• Ability to remain calm and composed under pressure while delivering efficient service
• Strong sales skills with the ability to upsell and cross-sell hotel services

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus