Company Description
Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge, where the Canadian Rockies are your backyard. Our resort is also in the midst of an exciting multi‑phase transformation, refreshing our iconic property while staying true to the nature, warmth, and heritage that define who we are.
It’s a great time to join us. You’ll build your career in a breathtaking setting, contribute to meaningful updates across the resort, and be part of shaping the future guest experience. This is more than a job, it’s a chance to live, work, and thrive in a place like no other.
Job Description
We are seeking a high energy Sales Coordinator who is extremely dedicated and is willing to “go the extra mile” and able to “think out of the box.” We are looking for a hospitality career professional, who is interested in beginning a career in Sales and has a strong desire to excel, and exceed the expectations of our guests. This is a great opportunity to join our winning team and represent five iconic resorts in Western Canada; Fairmont Jasper Park Lodge, Fairmont Banff Springs, Fairmont Chateau Lake Louise, Fairmont Chateau Whistler & Rimrock Banff, Emblems Collection. This position is based out of Fairmont Jasper Park Lodge.
What you will be doing:
Reporting to the Director of Group Sales of Fairmont Jasper Park Lodge, responsibilities and essential job functions include but are not limited to the following:
- Consistently offers professional, engaging and friendly service
- Coordinating and supporting all aspects of sales activities including taking initial inquiries, generating leads, proposals, referrals and contracts, blocking space, etc.
- Process proposals and contracts as required
- Liaise with clients in absence of sales manager
- Process returns of contracts and distribute through proper channels internally
- Coordinate specific marketing initiatives involving Revenue Streams
- Possess and share knowledge of Fairmont Banff Springs, Fairmont Chateau Lake Louise, Fairmont Jasper Park Lodge, Fairmont Chateau Whistler and Rimrock Banff, Emblems Collection, Hotel products including accommodation, meeting facilities, history and heritage, activities and local programming
- After appropriate training and development, participate in site inspections, familiarization tours, trade shows and functions within the hotel, as required, and in the absence of the Sales Manager
- Actively participate in industry and hotel training programs
- Be an effective team player within the Sales team of Canada’s Western Mountain Collection and with other team members in Catering and Conventions, Guest Services, Food and Beverage and other key areas within the hotel and the region
- Actively seek opportunities to improve systems and procedures
- Willing to manage additional responsibilities and duties as required
- Participate in at least one hotel committee (e.g. Health & Safety Committee)
- Attend all Sales meetings and other meetings as required
- Other duties as assigned
Qualifications
Your experience and skills include:
- Minimum one year experience in hotel environment (ideally in Sales, Reservation, Conference Service or Front Office)
- Excellent communication skills and English; second foreign language a definite asset
- Excellent knowledge of MS Word, Excel, PowerPoint, Windows
- Knowledge of Opera Cloud (OSEM) is an asset
- Highly detail-oriented with excellent communication and organizational skills
- Articulate, self-motivated, energetic and positive team-player
- Confident, well-groomed, pleasant telephone and personal disposition
- Knowledge of Fairmont Jasper Park Lodge, Fairmont Banff Springs, Fairmont Chateau Lake Louise, Fairmont Chateau Whistler and Rimrock Banff, Emblems Collection, heritage, facilities and programs are a definite asset
- Desire to learn and advance within the Sales and Marketing team/division
- Enjoys challenges, works well under time pressure, thinks ahead and is extremely committed to the job
- Graduate of Hospitality Degree / Diploma program a definite asset
Additional Information
Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,
What is in it for you:
- Annual salary of $55,000 - $60,000/year
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.
About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!
Want to learn more about this opportunity? View the complete job description by clicking this link: Regional Sales Coordinator.pdf
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com
