1. Full-Time
  2. Permanent
  3. MOVENPICK
  4. Wellness & Recreation

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Mövenpick Resort Waverly Phu Quoc, Phu Quoc, Vietnam

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REF114931C

Recreation Supervisor

Region

MEA SPAC


Job Description

  • Consistently ensure professional, friendly and engaging service delivery across all recreation areas.
  • Monitor and improve guest satisfaction, ensuring service exceeds expectations.
  • Handle guest complaints and critical incidents effectively and promptly.
  • Drive guest engagement programs (e.g. We Make Moments) to enhance RPS performance.
  • Oversee daily operations of all Recreation facilities: Pool, Beach, Gym, Kids Club, M Lounge.
  • Ensure facilities are clean, safe, well-maintained and aligned with brand standards.
  • Monitor and maintain equipment, infrastructure and inventory.
  • Ensure proper setup of pool, beach and activity areas.
  • Plan, implement and monitor daily activity programs and special events.
  • Ensure programs are delivered safely, on schedule and at high quality standards.
  • Develop new ideas to enhance guest experience and activity offerings.
  • Manage contingency plans for weather or operational disruptions.
  • Supervise, train and develop Recreation team (Fitness, Lifeguard, Activities, Attendants).
  • Assign duties, monitor performance and ensure efficient shift operations.
  • Maintain discipline, grooming and professional standards.
  • Conduct regular training programs and ensure training hours compliance.

Additional Information

  • Bachelor's degree; graduate degree for advancement, 1-2 years experiences in related position 
  • Strong organizational skills 
  • Ability to lead, motivate and develop a team of individuals
  • Detailed knowledge of working practices of activities
  • Ability to cope with pressure
  • Ability to work a personal computer
  • Capable of preparing reports and presentations in English.
  • Knowledge of local language 
  • Strong resistance 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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