Recreation Supervisor

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Scope and Objectives 

The Recreation Supervisor is responsible for the oversight of the pool and recreation areas which may involve supervision of the kid’s club. This includes daily supervision and leadership of the teams supporting the overall recreation services for hotel guests and members.

Administrative and Financial Responsibilities

• Manage team schedules to maximise efficiency and offer administrative support for all reports related to recreation
• Maintain accurate records of all data produced by recreation department.
• Support the Manager to track all internal inventories for the department and report any variances of equipment lost, stolen or broken.
• Review purchase requisitions required to have adequate stock of equipment and supplies.
• Submit monthly reports relevant to income of recreation and or relevant departments.
• Provide performance reviews as needed.
• Report any maintenance requirements of the recreation areas.

Guest Quality and Operational Excellence 

• Recognise arrivals of all VIP guests arriving in the spa/fitness/recreation facility and the hotel.
• Ensure the facility is in peak condition and clean at all times.
• Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
• Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
• Ensure the facility is receiving the highest ratings from the guest satisfaction surveys.
• Deal with any guest complaints, comments or concerns with discretion and urgency.
• Maintain the provision of amenities and towels, this includes stocking fresh ones and collecting used ones and delivering them to the needful delivery points.
• Ensure lighting and music levels are correctly set and maintained.
• Knowledgeable of the spa’s and recreation reservation systems, POS system, operation & control of systems and equipment.
• Maintain the professional set up of all guest access areas, and any supporting facilities.
• Remove any dishes left by the guests and clean them.
• Ensure all areas are stocked as per standard with appropriate supplies.

Education and Experience 

• Work experience in pool, recreation and fitness areas of a leading membership club.
• 5-star luxury experience is an asset.
• Minimum of 2 years’ experience in the fitness industry or hospitality. 
• CPR – Basic Rescuer