Recreation Manager

Swissotel Resort El Qusier

We are seeking an enthusiastic and visionary Recreation Manager to join our dynamic team at Swissotel Resort  El Qusier, Egypt. In this pivotal role, you will oversee all recreational programmes and facilities, ensuring exceptional guest experiences whilst maintaining operational excellence and safety standards. You will lead a talented team, develop innovative recreation offerings, and collaborate across departments to deliver memorable experiences that align with our organisation's commitment to quality and guest satisfaction. **Strategic Leadership & Programme Development**

• Develop and deliver recreational programmes and activities that enhance the guest experience and support resort objectives • Recommend and curate content and activities for seasonal and peak-period programmes for both children and adults, working collaboratively with Marketing, Food & Beverage, and Leisure teams • Monitor participation rates, forecast demand, and optimise scheduling and inventory to maximise engagement and revenue generation • Collaborate with the Marketing team to promote recreation offerings and seasonal packages effectively
• Identify and implement innovative recreation programming opportunities to differentiate the guest experience and maintain competitive advantage **Operations Management** • Oversee daily operations of all recreational facilities, ensuring seamless service delivery and guest satisfaction • Ensure all recreational activities are conducted safely and comply with health, safety, and hygiene standards, including local regulations • Maintain facilities, equipment, and inventory to the highest standards, providing consistent and reliable guest experiences
• Manage departmental budgets, expenses, and payroll whilst implementing effective cost-control measures • Supervise cash handling and point-of-sale systems for recreation services and retail operations • Conduct regular facility inspections and maintenance scheduling to prevent operational disruptions **People Leadership & Staff Development** • Lead, mentor, and inspire the Recreation team to deliver exceptional service and create memorable guest interactions
• Oversee staff training, coaching, goal-setting, and professional development to build a high-performing team • Ensure appropriate staffing levels to meet operational requirements and guest expectations • Support recruitment, succession planning, and performance management in collaboration with People & Culture • Foster a positive, inclusive team culture that recognises achievements and motivates staff to exceed expectations • Conduct regular appraisals and provide constructive feedback to support career progression

**Guest Experience & Brand Standards** • Champion guest-focused initiatives to enhance satisfaction, engagement, and loyalty • Respond promptly and professionally to guest inquiries, concerns, and complaints with empathy and resolution-focused approach • Ensure recreation service delivery reflects organisational brand standards and quality expectations • Analyse guest feedback and engagement metrics to continuously improve programmes and service offerings • Implement guest recognition initiatives and personalised experiences where appropriate **Cross-Department Collaboration**

• Work collaboratively with Food & Beverage, Housekeeping, and other resort departments to coordinate programmes and events • Participate actively in property meetings, committees, and service improvement initiatives • Communicate effectively with operational teams to maximise guest engagement and operational efficiency • Represent the Recreation department in strategic planning and decision-making forums **Additional Responsibilities** • Perform additional duties as assigned to support the overall success of the Recreation department and resort operations

**Experience** • Minimum 3+ years of progressive experience in recreation management, hospitality leadership, or related roles • Proven track record in planning, implementing, and overseeing recreational programmes and activities • Experience working in a luxury resort, hotel, or hospitality environment is essential • Demonstrated experience in staff recruitment, training, and performance management • Experience managing budgets and controlling operational costs • Event coordination and programme delivery experience

**Education** • Diploma or Degree in Hospitality Management, Recreation, Sports Management, or a related field is required **Skills & Competencies** • Strong leadership and people management skills with proven ability to build and motivate high-performing teams • Excellent organisational, communication, and interpersonal skills • Outstanding guest service orientation and customer-focused mindset • Ability to work independently and collaboratively across multiple departments

• Proficiency in Microsoft Office Suite and point-of-sale systems • Knowledge of recreation programming trends, safety standards, and operational best practices • Strong analytical and problem-solving abilities • Event coordination and management capabilities • Budget management and financial acumen • Conflict resolution and negotiation skills • Ability to analyse guest feedback and optimise programmes accordingly **Other Requirements** • Flexibility to work various shifts, including evenings, weekends, and holidays as required
•  High level of professionalism, integrity, and emotional intelligence • Ability to respond quickly and effectively in emergency situations • Strong time-keeping and reliability • Swimming ability is desirable but not essential • Willingness to undertake relevant health and safety training and certifications as required • Commitment to maintaining confidentiality and upholding organisational policies