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  1. Full-Time
  2. Permanent
  3. BANYAN TREE
  4. Wellness & Recreation

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Banyan Tree Dubai, Dubai, United Arab Emirates

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REF40066D

Recreation Agent

Region

Luxury & Lifestyle


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Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan TreeAngsanaCassiaDhawa and Laguna, and the highly anticipated new brands of HommGarrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.


Job Description

Summary:
As a Recreation Agent, you’ll be at the heart of creating a fun and memorable experience for children. Your role involves setting up and managing engaging activities that align with our departmental standards, ensuring the activities area remains clean and welcoming. You’ll provide friendly guidance and support to both children and their families, ensuring their needs are met with exceptional service.
In addition to maintaining the activities area and assisting with inventory, you will greet guests warmly, handle any issues or complaints with care, and ensure all safety protocols are followed. Your responsibilities also include completing necessary reports and participating in the organization of events and activities.
Your goal is to foster a lively, educational, and enjoyable environment, contributing to unforgettable experiences for the children in our care.

Responsibilities: 

  • Create & Set Up Activities: Prepare and set up fun and interactive activities for children, ensuring they meet departmental standards and provide an enjoyable experience.
  • Maintain Cleanliness: Perform general cleaning duties to keep the Kids Club environment safe and welcoming. Regularly check the condition of the space and report any maintenance needs.
  • Guest Interaction: Greet and welcome guests with a warm, friendly attitude. Offer assistance and guidance regarding Kids Club activities and equipment use.
  • Deliver Great Service: Ensure guests receive efficient and attentive service that exceeds their expectations.
  • Report Issues: Notify supervisors of any maintenance needs and handle or escalate complaints.
  • Ensure Safety: Confirm safety and collect signed disclaimers for activities.
  • Complete Reports: Accurately fill out all required departmental reports and forms.
  • Maintain Equipment: Keep Kids Club materials in good condition.
  • Create Memorable Experiences: Foster a fun, educational, and memorable environment for children.
  • Participate in Activities: Engage in social, cultural activities, and assist with decorations.
  • Safety Assurance: Ensure all activities are conducted safely, with appropriate disclaimers signed by parents or guardians. Monitor children closely to maintain a safe environment.
  • Inventory Support: Assist with managing inventory related to Kids Club materials and equipment, collaborating with the Recreation Department as needed.
  • Event Assistance: Be present and actively participate in organizing and executing special events and activities. Support your team in creating memorable experiences for the children.
  • Customer Service: Address any customer complaints or concerns promptly, escalating issues to a supervisor when necessary.
  • Documentation: Complete all required departmental reports and forms accurately and on time. Maintain records of any issues or incidents in the logbook.
  • Offer Guidance: Provide friendly support and instruction for Kids Club activities and equipment use.
     

Qualifications

Experience/Certificates/Education

  • Previous experience working with children, preferably in a recreational or educational setting.
  • Strong interpersonal skills with the ability to interact positively with children and their families.
  • Ability to manage multiple tasks effectively while maintaining a friendly and approachable demeanor.
  • Basic understanding of safety protocols and the ability to enforce them.
  • Flexible schedule, including availability to work weekends, and holidays as needed.

Additional Information

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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