- Full-Time
- Permanent
- MERCURE
- Rooms
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Hôtel Mercure Paris Gare de Lyon TGV, Paris, France
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REF652P
Réceptionniste tournant H/F
Region
Europe and North Africa
Tu n’aimes pas la routine ? Les horaires décalés ne te font pas peur ?
Tant mieux ! Nos hôtels Novotel et Mercure Paris Gare de Lyon situés au pied de la Tour de l’Horloge vivent au rythme de la Gare de Lyon.
Flux de passagers constants, nous accueillons une clientèle internationale, dans un quartier dynamique en mouvement perpétuel et en plein développement.
Nous considérons que chaque talent de notre équipe doit avoir un petit grain de folie pour créer une ambiance chaleureuse « comme à la maison » ainsi faire vivre à chacun de nos clients un séjour inoubliable, et convivial.
Nous te proposons une vraie expérience de partage humain, formatrice et enrichissante où ton développement personnel et professionnel est tout aussi important pour nous que celui de nos hôtels.
Tes principales missions seront les suivantes :
- Tu seras garant de l’accueil chaleureux et de la satisfaction entière des clients avant, pendant et après leur séjour
- Tu seras en charge d’appliquer l’ensemble des procédures en termes de facturation, de sécurisation du chiffre d’affaires et de sécurité
- Tu accompagneras les clients en répondant à leurs demandes
- Tu travailleras au sein de notre équipe, d'une dizaine de talents, afin d’optimiser la qualité de notre service,
- Tu participeras à la commercialisation de notre boutique et services annexes (bar, coworking) pour offrir à nos clients un service exceptionnel.
- Excellente présentation
- Bonnes compétences en communication
- Capacité à travailler en équipe
- Sens du service et de l'accueil client
- Connaissance des outils informatiques (gestion des réservations, emails, etc.)
- La maîtrise de l'anglais et d'autres langues est un plus
Avantages
- Un environnement de travail attrayant avec un établissement et des back offices entièrement rénovés
- Indemnités nourriture pour prendre tes repas AU "LOFT", espace également rénové, en profitant de l'offre de notre CORNER STATION
- Ticket restaurant
- Remboursement du titre de transport à hauteur de 50%
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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