Receptionist - Novotel Wellington

Novotel Wellington:  Nestled in the heart of Wellington's CBD,  offering 139 spacious guest rooms with contemporary furnishings and stunning Harbour views. Ideal for family focused executives, business and leisure groups. Novotel’s contemporary boardroom offers providing a discreet and convenient location.

We’re looking for a confident and customer-focused Receptionist to join our Front Office team. As the welcoming face of the hotel, you’ll ensure every guest enjoys a smooth and memorable experience from arrival through to departure.

Reporting to the Front Office Manager, you’ll assist with check-ins and check-outs, handle guest queries, and provide information and support throughout their stay.

What you’ll do:

• Welcome guests from around the world with warmth and professionalism

• Manage check-in and check-out processes accurately and efficiently

• Handle payments, guest information, and reservations with attention to detail

• Respond to guest queries and requests, providing local knowledge and solutions

• Promote hotel facilities and loyalty programmes to enhance guest experience and satisfaction

• Work closely with Housekeeping, Food & Beverage, and Reservations to ensure smooth daily operations

• Safely manage guest property and maintain correct documentation and storage procedures

• Uphold brand standards, presentation, and service expectations at all times

This part-time position offers a minimum of 16 hours per week and a pay rate of $26.28 per hour. Flexibility is important, as shifts are rostered across mornings, afternoons, weekends and public holidays.

If you take pride in delivering great service and want to be part of a supportive and dynamic team, we’d love to hear from you.

• Previous experience in a front office, reception, or customer service role (hotel experience highly regarded)

• Excellent communication and problem-solving skills

• Strong attention to detail and accuracy in handling cash and guest information

• Confidence using computer systems and the ability to learn new software quickly

• A team player with a positive attitude and passion for hospitality

• Flexibility to work a rotating 7-day roster, including mornings, afternoons, weekends, and public holidays

• A current New Zealand Restricted or Full Drivers licence

• You will have NZ residency or be holding a permanent NZ work visa. (immigration visa support or sponsorship is not available with this role)

At the Novotel Wellington, we're all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Daily staff meals are on us while you're on duty.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's Parental Leave Scheme: Supporting you in all stages of life.
• Join in on staff celebrations and get recognised for your tenure.
• Accor's refer-a-friend bonus
• Uniform provided & laundered
• Access to our Employee Assistance Program

Join us at Novotel Wellington, where your career journey is as exciting as the destination!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS