Receptionist

We are far more than a worldwide leader. We are more than 230,000 hospitality experts placing people at the heart of what we do. Our passion? Creating heartfelt experiences for our guests and colleagues. Our promise? To place you at the center of your journey to personal and professional growth.

Swissôtel Hotels & Resorts, part of the Accor family, is a distinctive collection of contemporary hotels infused with genuine Swiss hospitality. At Swissôtel Wellness Resort Alatau Almaty, we blend modern luxury with breathtaking natural surroundings, delivering memorable stays and authentic experiences. Join us and discover a place where you can truly belong, grow and make a difference every day.

Job Overview
As a Receptionist at Swissotel Wellness Resort Alatau Almaty, you will be responsible for delivering a warm, efficient, and professional service to all guests. You will handle check-in and check-out procedures, manage guest accounts, provide accurate information, and ensure smooth communication between guests and hotel departments.

Key Responsibilities

• Greet and welcome guests in a friendly and professional manner.

• Handle check-in, check-out, room allocation, and payment procedures accurately and efficiently.

• Manage reservations in Opera system, ensuring accuracy of guest details, billing, and special requests.

• Ensure all reservations are guaranteed with valid payment methods (credit card, cash, or company guarantee).

• Process guest charges, post payments, and maintain accuracy of guest accounts.

• Handle cash and credit card transactions responsibly, avoiding shortages or discrepancies.

• Monitor guest credit limits and inform management of any exceptions.

• Assist with night audit procedures in the absence of the Night Auditor.

• Provide information about hotel services, promotions, and local attractions; actively upsell rooms and services.

• Handle guest requests such as wake-up calls, transportation arrangements, and VIP services.

• Manage and resolve guest complaints in a courteous and effective manner, escalating issues when necessary.

• Maintain accurate records of shift activities and prepare daily reports.

• Ensure compliance with hotel standards, credit policy, and safety procedures.

• Keep the reception and lobby area clean, organized, and welcoming.

• Maintain positive working relationships with colleagues and other hotel departments.

• Higher education (hospitality or related field preferred).

• Minimum 1 year of experience in a front office or guest service role, preferably in a 4-5* hotel.

• Knowledge of Opera PMS, Fidelio, and MS Office (Excel in particular).

• Strong communication and interpersonal skills.

• Good command of English (oral and written); additional languages are an advantage.

• Knowledge of safety and security procedures, telephone etiquette, and hospitality standards.

• Attention to detail, accuracy in handling financial transactions, and customer-oriented attitude.

• Full-time position with a 5/2 schedule, working in rotating shifts.

• Flexibility required to cover different shifts, including evenings, weekends, and holidays if necessary.

• Competitive salary and comprehensive benefits package.

• Opportunities for career growth and professional development within Swissotel and Accor global network.

• Dynamic and supportive working environment focused on service excellence.