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  1. Full-Time
  2. Permanent
  3. MERCURE
  4. Rooms

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Mercure Salisbury White Hart Hotel, Salisbury, United Kingdom

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REF27387Y

Receptionist

Region

Europe and North Africa



Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Overview of duties

• Welcomes guests and takes care of them from their arrival through to departure

• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay

• Helps encourage customer loyalty by building friendly, personalized relationships

• Anticipates guests' needs and takes them into consideration

• Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures

• Handles phone calls, Handles e-mails

• Passes information on as necessary to other departments (conference and banqueting , floor staff, technical etc) and to other members of the front-desk team


Qualifications

Work Experience

· Previous experience in similar role is preferable.

· Friendly, approachable with excellent customer service skills.

· Flexibility in working hours essential

· Basic IT skills

· Full training provided


Additional Information

One more thing…

By working at the Mercure White Hart Salisbury you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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