- Full-Time
- Permanent
- Rooms
- ACCOR
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JO&JOE Roma, Rome, Italy
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REF26460F
Receptionist di notte (M/F) - JO&JOE ROMA
Region
Luxury & Lifestyle
Chi siamo?
JO&JOE è un marchio creato nel 2017. Le nostre "Open House" combinano il comfort di un hotel con la convivialità di un ostello. Spazi abitativi aperti, amichevoli e colorati. Situati in posizione ideale nelle città internazionali, i nostri ostelli offrono un'esperienza per i viaggiatori e per i locali (terrazze, ristoranti, bar, eventi, camere di design a prezzi accessibili). Ogni JO&JOE è unico, presente nella vita del quartiere. Crediamo che viaggiare non sia una questione di convenienza economica, ma di apertura e desiderio di conoscere nuove persone. Vi aspettiamo.
Ciao! Ciao! Servus! Ciao! Oi!
JO&JOE Roma sta ampliando la sua Tribe e stiamo cercando il nostro prossimo receptionist notturno.
L'addetto alla reception sarà responsabile dell'accoglienza notturna degli ospiti e delle missioni notturne dopo la partenza dei responsabili diurni.
Perché proprio tu?
Nessuna di queste ricette vi spaventa :
Missione 1 : Fornire un'accoglienza calorosa, personalizzata e permanente ai clienti il cui arrivo o la cui prenotazione è in ritardo, consigliandoli e fidelizzandoli e gestendo il numero di clienti. Trasmettere l'immagine di JO&JOE attraverso il proprio atteggiamento.
Missione 2 : Essere responsabile della struttura assicurandosi che tutte le informazioni del giorno siano condivide con i propri manager
Missione 3 : Accogliere e prendersi cura del cliente seguendo le linee guida del brand
Missione 4 : Supportare l'ospite garantendo un'assistenza nei tempi brevi
Missione 5 : Conoscere e applicare le norme di sicurezza dello stabilimento Sicurezza, (incendio...) e garantire la sicurezza di beni e persone
Missione 6 : Saper gestire la parte delle prenotazioni assicurando che le richieste di prenotazione vengano completate
Missione 7 : Controllare le vendite con le direttive del brand e promuovere il programma di fidelizzazione
Missione 8 : Promuovere i vari servizi Del Jo&Joe
Missione 9 : Assicurarsi che l'allestimento delle colazioni sia fatto
Missione 10 : Redigere rapporti sulle attività e sugli eventuali incidenti che si verificano durante la notte e comunicare le informazioni necessarie agli altri reparti (piani, housekeeping, tecnici, ecc.), alle squadre diurne e agli altri membri del proprio dipartimento.
Missione 11 : Verificare le richieste ricevute dai nostri portali dei nostri ospiti
Missione 12 : Controllo notturno con rapporti, fatturazione, follow-up dei gruppi, follow-up delle richieste F&B da inviare al mattino, gestione dei no show.
Perché avete la stoffa per farlo :
- Buon umore garantito senza riserve
- Un senso del servizio al cliente perfettamente equilibrato
- La passione per il servizio al cliente
- Un gusto particolare per le cifre e lo sviluppo commerciale
- Desiderio di imparare e svilupparsi
Competenze benvenute :
- Settore di studio: Ospitalità
- Esperienza professionale: minimo 1 o 2 anni
- Lingue richieste: italiano, inglese ("fluente")
Contratto di lavoro: Tempo indeterminato, Tempo pieno
Orario:
- Festivo
- Orario flessibile
- Weekend
Sede di lavoro: Di persona
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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