Reception Team Member

£12.55 per hour with £500 loyalty bonus every 6 months!

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Ibis Styles Edinburgh St Andrew Square is looking for an enthusiastic person to join our Front Office team. Full time £12.55 per hour contract, available on successful probation period. Duties will include:

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
• Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
• Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
• Assist, as required to screen calls for reservations.  Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors
  
  We offer our company benefits as following:
• Retention bonus of £500 paid out twice a year 
• Free meals on duty and uniforms provided
• Accor Accommodation & F&B Discount at any Accor Hotel Worldwide
• Free stay for your and a plus one around the U.K
• Accor Friends and Family Rates
• Accor Development Program

Service focused personality is essential