Recepsionist

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Manage and carry out front office operations and ensure the smooth and efficient handling of reception processes.
• Welcome and assist guests, respond to their requests and complaints, and ensure a high level of guest satisfaction.
• Handle reservation procedures accurately and efficiently.
• Provide professional and courteous service in line with the hotel’s service standards.

Qualifications

• Bachelor’s degree or associate degree in Tourism, Hotel Management, or a related field.
• Previous experience in Front Office operations.
• Strong written and verbal communication skills in English.
• Proficiency in MS Office applications and Opera PMS.
• Committed to continuously improving service quality and guest experience.
• Strong organizational and administrative coordination skills.
• Analytical mindset with strong attention to detail.
• Results-oriented, proactive, and forward-thinking.
• Strong problem-solving skills and a solution-oriented approach.
• Friendly, guest-focused, and service-oriented attitude.
• Excellent communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Flexibility to work in shifts.
• Respectful of guest privacy and confidentiality.
• For male candidates, completion of military service is required.