- Full-Time
- Permanent
- RAFFLES
- Rooms
__jobinformationwidget.freetext.LocationText__
Raffles Doha, Doha, Qatar
__jobinformationwidget.freetext.ExternalReference__
REF20492B
Butler Supervisor
Region
Luxury & Lifestyle
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
THE ROLE
The Butler department is at the center of the Raffles Doha guest service experience. The supervisor role encompasses a spectrum of responsibilities from organizing and directing Butlers for pre-arrival, arrival, in-house, departure and post-stay arrangements. A Butler Supervisor plays a vital role in overseeing the daily operations of the Butler team, filled with purpose in actions to contribute and deliver experiences that are astounding and superlative. A person, who organises all tasks of Butlers, guides and inspires the Butlers through examples, innovative-thinker, embodies a strong sense of leadership, communicator who creates an atmosphere that is positive for both team and residents.
PERSONAL ATTRIBUTES REQUIRED FOR THE ROLE
- Possesses strong interpersonal skills and ability to communicate in second language.
- Ascertains and addresses guest/colleague needs.
- Focuses on service with an eye for detail and an approachable attitude.
- Works well under pressure, analyses and resolves problems, exercises good judgment and with a high degree of professionalism.
- High level of integrity, enthusiasm, dedication and support for continuous improvement.
- Must be a self-starter, coach & mentor who can inspire the team to perform their best.
- Flexible management style to meet challenge of a changing work environment.
- Prioritizes and organizes work assignments and delegates work effectively.
- Self-motivates and shows good initiative in a dynamic environment.
- Ensures security and confidentiality of guest and hotel information.
- Possesses good computer and property management system skills.
- Embraces and responds to change effectively.
- Obtains strong local market knowledge.
- Understands international luxury travelers and their needs.
- International level of quality and non-hotel experience a plus.
- Strong understanding of cultural nuisances in dealing with local and Middle Eastern guests.
KEY ROLES & RESPONSIBILITIES
- Has full awareness, manages, and supervises all tasks of his/her staff.
- Directs work assignments of non-supervisory personnel.
- Informs other operating departments of matters related to Butler operations.
- Ensures all communication is carried clearly amongst the team.
- Receives, records, and distributes various reports via the Opera system.
- Receives, records, and always transmits guest requests and preferences accurately to the team.
- Maintains and update administrative data’s.
- Maintains key control and track sheet.
- Ensures that the pre-arrival preparation is under control and report them to Assist. Head Butler / Head Butler.
- Ensures smooth handover of daily activities to next shift.
- Appraise appearance, discipline, and efficiency of all staff under direct supervision.
- Maintains working area and equipment in a proper state of cleanliness and repair.
- Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests.
- Handle guest complaints: delegates immediately and reports to Head Butler / Assistant Head Butler.
- Meticulously follow consumptions of guest supplies.
- Designates department trainer, proactively identifies training needs and schedules consistent trainings in multi-aspect that builds Butlers’ confidence.
- Monitors performances and provides timely feedback for improvements.
- Intuitively anticipates through observation and interactions guests’ needs and wants and orchestrates special occasions and celebrations.
- Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests.
- Performs related duties and special projects assigned.
- Ensures repeat guests are met and greeted by Butlers daily and profiles are updated.
- Ensures long-staying, special attention, occasion celebrating guests are taken care of exclusively by Butlers, paying particular attention to their needs and requests.
- Fully understands the responsibility of providing the promised service to be given, even it means running a pantry for the needed period / crunch times.
- Fully understands that the Butler position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry.
- Has an awareness of all positions in the Butler service dept. including their job functions.
- Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting inter-hotel sales and in-house restaurants and facilities.
- Cooperates closely with In-Suite Dining and Housekeeping to ensure a seamless In Room Dining and cleaning experience. Acts as a link for guests with all other areas of the hotel.
- Addresses any security incidents and guest complaints to the Head Butler and reacts proactively when suitable and appropriate.
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
- Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel.
- Follows Hotel Evacuation Policy in case of an Emergency.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Ähnliche Jobs
Salary
Location
Raffles Europejski Warsaw, Warsaw, Poland
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Warsaw
Job Category
Rooms
Description
Scope and ObjectivesThe Head Butler plans and manages the overall operation of the Butlers with the aim to create a passionate and committed team that deliver superlative guest journeys. The position
Reference
2c9c36e1-c156-40a6-a822-b67004a106de
Expiry Date
01/01/0001
Salary
Location
Mercure Paris Butte Montmartre Basilique, Paris, France
Experience Level
Associate
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
En tant que Gouvernant·e, vous serez chargé·e de coordonner l'équipe des étages pour offrir une expérience de qualité à nos clients. Vous aurez pour mission principale de superviser les tâches du serv
Reference
d0a8f33c-ba99-4f99-a3fd-aa9dd2ff47e3
Expiry Date
01/01/0001
Salary
Location
Novotel Vijayawada Varun, Vijayawada, India
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vijayawada
Job Category
Rooms
Description
First impressions are everything! As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.Wh
Reference
880e844b-c941-4198-8734-fa2d43fd9ad9
Expiry Date
01/01/0001
Salary
Location
Novotel Vijayawada Varun, Vijayawada, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vijayawada
Job Category
Rooms
Description
Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.Supervise team members to ensure that all tasks assigned/required in the outlet are carri
Reference
0d917d0a-0caa-4139-b173-54afeed10331
Expiry Date
01/01/0001
Salary
Location
Novotel Vijayawada Varun, Vijayawada, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vijayawada
Job Category
Rooms
Description
Greet and assist guests upon arrival and departure, ensuring a smooth check-in and check-out process. Address guest needs, requests, and complaints promptly and efficiently.Manage guest reservations,
Reference
6e21675a-9a61-4fdb-9752-63b32d8ae6d1
Expiry Date
01/01/0001
Salary
Location
Novotel Jaipur Convention Centre, Jaipur, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Jaipur
Job Category
Rooms
Description
Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Deliv
Reference
91614ac4-ee13-48e5-8b4c-f88f9b54e32e
Expiry Date
01/01/0001
Salary
Location
Novotel Newcastle Airport, Newcastle upon Tyne, United Kingdom
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Job profileYou must be happy working customer facing at all times. From morning shifts until evening work. You will be trained to provide a multi-functional service required within Front of House, Bar
Reference
56b75d9e-112b-46d3-91fb-979da2e80706
Expiry Date
01/01/0001
Salary
Location
Novotel Newcastle Airport, Newcastle upon Tyne, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Job profileYou must be happy working customer facing at all times. From morning shifts until evening work. You will be trained to provide a multi-functional service required within Front of House, Bar
Reference
79d3cfef-225f-447a-a145-2f7c072aa095
Expiry Date
01/01/0001
Salary
Location
ibis London Sutton Point, London Borough of Sutton, United Kingdom
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
IBIS
Job type
Permanent
Locations
London Borough of Sutton
Job Category
Rooms
Description
ARE YOU A WELCOMING, CUSTOMER ORIENTATED AND ENTHUSIASTIC SUPERSTAR? ARE YOU LOOKING FOR YOUR NEXT STEP?Ibis & Adagio London Sutton Point is looking for a team member to join our team!Your mission wil
Reference
104d55ab-5348-4336-bd0a-ec6c07f587f0
Expiry Date
01/01/0001
Salary
Location
IBIS STYLES LYON SUD VIENNE, CHASSE SUR RHONE
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Nous recherchons pour notre hôtel Ibis Styles Lyon Sud à Chasse sur Rhône un Réceptionniste F/H, en CDI, pour une prise de poste dès que possible. Bienvenue dans un métier qui vous permet d’être au
Reference
RAKBL000
Expiry Date
01/01/0001