Privado Assistant Manager

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space.  This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, 401K, Direct Deposit etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Privado, our exclusive 125 room “hotel within a hotel” villa experience. As the Privado Assistant Manager, your leadership will foster an engaged team of service professionals who bring our elevated service standards to life – and turn moments into memories for our guests.

Reporting to the Privado Rooms Manager, responsibilities and essential job functions include but are not limited to the following:

• Responsible for all aspects of guest service and satisfaction for the Privado Villas
• Lead and manage the Privado team to promote an environment of respect, collaboration and accountability
• Track and forecast Privado food & beverage volume daily
• Maintain oversight of guest billing and accounting
• Develop and maintain strong guest relationships to ensure guest loyalty
• Demonstrate strong and effective written and verbal communication with all other departments, highlighting guest requirements to ensure the proper level of service is delivered at all times
• Handle guest concerns and react quickly, logging and notifying proper areas
• Maintain oversight of inventory for Privado food & beverage as well as hotel collateral, place orders as needed
• Oversee room conditions, working alongside Housekeeping and Engineering leadership to ensure routine maintenance in accordance with standards for superior quality
• Assist with the screening, interviewing, and onboarding of new colleagues
• Balance operational, administrative and colleague needs
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

• 1-2 years of leadership experience in a role within hotel operations required
• Hotel Rooms or Food & Beverage division experience preferred
• Prior experience in a AAA Five-Diamond or Forbes-rated hotel preferred
• Prior experience within a luxury environment preferred
• Entrepreneurial skills and attributes preferred
• Previous hotel Property Management System experience preferred
• A polished professional with exceptional presentation and a mature disposition
•  Ability to focus attention on guest needs, always remaining calm and courteous
• Proven leadership skills which support an environment of colleague development, interdepartmental teamwork and a passion for unrivaled customer service
• Possesses the following qualities: self-motivated, proactive, calm under pressure, effective problem solving, strong attention to detail and follow-through
• Excellent communication skills including written, verbal, body language, facial expressions, telephone and interpersonal and leadership skills

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS