- Full-Time
- Permanent
- GREET
- Rooms
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GREET HOTEL LYON CONFLUENCE, LYON
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KWQMX673
Premier(ère) de réception
Mission:
- Vous gérerez les opérations courantes de la réception : arrivées, départs, standard, fidélisation, facturation, réservations individuelles, e-mails et e-réputation.
- En collaboration avec le chef de réception, vous veillerez au bien-être, à la motivation et à la cohésion de l’équipe en favorisant un climat de travail positif.
- Vous contribuerez à l’optimisation du taux d’occupation, du prix moyen et du chiffre d’affaires, en lien avec le revenu manager et le chef de service.
- Vous participerez aux missions commerciales du service : devis, gestion des groupes, suivi des débiteurs et application des contrats négociés.
- Vous assurerez la supervision et la coordination du service réception en l’absence du chef de réception.
- Vous veillerez à la formation continue de l’équipe et participerez à la montée en compétence des collaborateurs, alternants et stagiaires.
Profile:
- Une ou des expériences valorisantes sur un poste d’accueil en hôtellerie
- Sens de l'accueil, de la diplomatie et de l’empathie
- Esprit d'équipe et polyvalence
- Gestion du stress et réactivité
- Bonne humeur à partager ☺️
Langues requises :
- Français
- Anglais
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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