- Full-Time
- Permanent
- MERCURE
- Rooms
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Hôtel Mercure Paris Vaugirard Porte de Versailles, Paris, France
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REF1150W
Premier(e) de réception
Region
Europe and North Africa
Le Mercure Paris Vaugirard Porte de Versailles est situé en face du Parc des Expositions. L'hôtel, dispose de 91 chambres spacieuses et confortables, 1 bar, 10 salles de séminaires modulables.
En tant que leader, vous serez en charge de :
- Intégrer, former, encadrer ses équipes et les accompagne dans leur évolution professionnelle
- Communique efficacement avec les membres de l’équipe
- Est une source d’inspiration pour l’ensemble des équipes de l’hôtel en termes d’accueil et de satisfaction client
- Interagit de manière positive avec les autres services afin de garantir aux clients un accueil et un séjour de qualité
- Montre l’exemple en respectant les codes de la marque, les consignes concernant la tenue, la présentation et se porte garant de l’image de ses collaborateurs en lien avec les codes de la marque
- Assure à la clientèle un accueil chaleureux, efficace et conforme aux standards de qualité de l’établissement
- Superviser les activités opérationnelles du service
- Assurer le respect des directives de son Manager et de la direction ainsi que les politiques et les procédures au sein de son service
- Anticipe et règle les problèmes avec les clients
- Réalise les différents projets confiés par sa hiérarchie
- Incarne l’esprit Heartist dans ses interactions avec les clients
Gestion :
- S’assure de la conformité des facturations et encaissements
- Veille à la transmission des informations
Qualifications
- Maîtrise de l’anglais et d’une autre langue
- Sens du service et de l’accueil
- Passion pour le client et l’hospitalité
- Excellente compréhension des activités de contrôle opérationnel, de prévision et de planification
- Excellentes aptitudes à communiquer, à l’oral comme à l’écrit
- Très bon relationnel, excellente communication (interne et clientèle).
- Capacité à former les membres de l’équipe et à développer leurs compétences
- Capacité à travailler efficacement en équipe en les fédérant et sens de l’initiative
- Connaissance du PMS Opéra, TARS
- Flexibilité et polyvalence
- Excellentes compétences organisationnelles
Expérience en réception de préférence chez ACCOR
13eme mois à partir d'un an d'ancienneté
Intéressement collectif
Indemnité nourriture
Mutuelle
Remboursement de 50% du titre de transport
Carte Heartist (réduction sur les hôtels du groupe et autres avantages)
Type d'emploi : Temps plein, CDI
Avantages :
- Restaurant d'entreprise
Horaires :
- Travail matin/soir/weekend
Rémunération supplémentaire :
- 13ème Mois
- Prime annuelle
- Primes
Lieu du poste : En présentiel
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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